Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Michaels

McSherrystown,PA

Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat personality with strong relationship-building abilities. Ability to multi-task and be useful within many positions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Warehouse

Axiom - TAW
04.2022 - Current
  • Efficiently operated material handling equipment such as forklifts, pallet jacks, and hand trucks for safe transportation of goods within the warehouse facility.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.


Package Handler

UPS
11.2023 - 02.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cook's Assistant

Denny's Restaurant
02.2023 - 11.2023
  • Followed recipes closely for consistent taste, quality and presentation.
  • Prepared food orders to support waitstaff and other team members.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.

Retail Merchandiser

Premium Retail Services Inc
06.2022 - 01.2023
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Used cell phone to track work being completed.

Stay at Home Mom

Stay At Home Mom
09.2021 - 05.2022

Call Center Representative

Manpower - Maximus
01.2021 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Quick and efficient data entry.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Front Desk Receptionist

Wyndham Garden Hotel
05.2020 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Navigating POS system.
  • Quickly and efficiently handling day to day problems that arise with quests or within the building.
  • Ensuring quality customer service guaranteed to bring customers back.

Sales Associate

Party City
05.2020 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Temporary position, hired to help close store.

Education

Bachelor of Science - Legal Support And Services Paralegal

Purdue University - Global

High School Diploma -

21st Century Cyber Charter School
10.2012

Skills

  • Customer service/Hospitality
  • Computer and Phone literacy
  • Phone Etiquette
  • Data Entry
  • Food service
  • Communication Skills
  • Versatility
  • Driving
  • Quality Assurance
  • Microsoft Word, Team's, Office, Powerpoint and Excel
  • POS
  • Cash Handling
  • Typing
  • Manufacturing/Warehouse
  • Leadership

Certification

  • Driver's License
  • Flaggers Certification

Timeline

Package Handler

UPS
11.2023 - 02.2024

Cook's Assistant

Denny's Restaurant
02.2023 - 11.2023

Retail Merchandiser

Premium Retail Services Inc
06.2022 - 01.2023

General Warehouse

Axiom - TAW
04.2022 - Current

Stay at Home Mom

Stay At Home Mom
09.2021 - 05.2022

Call Center Representative

Manpower - Maximus
01.2021 - 08.2021

Front Desk Receptionist

Wyndham Garden Hotel
05.2020 - 03.2021

Sales Associate

Party City
05.2020 - 08.2020

Bachelor of Science - Legal Support And Services Paralegal

Purdue University - Global

High School Diploma -

21st Century Cyber Charter School

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Katelyn Michaels