Katelyn Miller
Johnson City,TN
Summary
Reliable professional skillful in sample collection, data recording and instrument calibration. Resourceful individual with experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
9
9
years of professional experience
Work History
Research Lab Assistant
ETSU
02.2023 - Current
- Helped process research samples.
- Followed safe procedures for disposal of reagents, chemicals and biohazard materials.
- Assisted with development of agenda and strategic plans for laboratory research work.
- Monitored temperature and performance of equipment against expectations.
- Documented experimental data and completed reports.
- Maintained inventory of needed supplies and reagents for laboratory operation.
- Recorded and analyzed data to produce reports of results.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Troubleshot and resolved equipment and process issues.
Customer Service Agent
GSP Transportation
02.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed 10+ new clients per day.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
Customer Service Agent
The UPS Store
01.2018 - 02.2020
- Maintained control of productivity during high volume holiday demand and traffic.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Server/Hostess
Main Street Pizza Company
04.2017 - 01.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Sales Associate
Rue 21
07.2014 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Microbiology
East Tennessee State University
Johnson City, TN05.2024
Associate of Science - Pre-Medicine
Northeast State Community College
Blountville, TN05.2022
Skills
- Laboratory Techniques
- Cell Culturing
- Lab Safety
- Regulations Compliance
- Data Collections
- DNA Extraction
- Specimen Storage
- Microorganism Isolation
- Scientific Methods
- Microscopic Techniques
- Gram Staining
- Data Research and Analysis
Additional Information
Research Coordinator for American Society for Microbiology at ETSU (Spring 2023 - present)
Graduated magna cum laude from Northeast State Community College (May 2022)
Member of Northeast State Honors College Student Committee (Spring 2022)
Member of Phi Theta Kappa Honors Society (Fall 2021 - present)
Student Participant for Tennessee Board of Reagents Honors Outreach Program (Fall 2021)
Timeline
Research Lab Assistant
ETSU
02.2023 - Current
Customer Service Agent
GSP Transportation
02.2020 - Current
Customer Service Agent
The UPS Store
01.2018 - 02.2020
Server/Hostess
Main Street Pizza Company
04.2017 - 01.2018
Sales Associate
Rue 21
07.2014 - 04.2017
Bachelor of Science - Microbiology
East Tennessee State University
Associate of Science - Pre-Medicine
Northeast State Community College
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