Katelyn Miller
Columbus,Mississippi
Summary
Reliable sales representative with 8 years in retail, distillery, and food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
4
4
years of professional experience
Work History
Kindergarten Instructional Assistant
Freedom Elementary School
11.2022 - 02.2024
- Improved literacy skills by conducting guided reading sessions with small groups of students.
- Facilitated communication between school staff, parents, and students to ensure all parties were well-informed about expectations and progress.
- Strengthened mathematical understanding with hands-on manipulatives and differentiated instruction strategies.
- Provided constructive feedback on student work, fostering growth mindset and encouraging continuous improvement.
- Supported classroom management by establishing routines and maintaining a positive learning environment.
- Assisted lead teacher in designing engaging activities to reinforce core concepts for Kindergarten students.
- Partnered with families to provide regular updates on student progress, celebrating successes and addressing areas for growth.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Monitored students in computer lab to enforce proper use of resources.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Graded and provided feedback on assignments.
- Helped teachers manage bus loading and unloading.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Collaborated with instructors to develop engaging lesson plans.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Aided in the organization of school events such as field trips, assemblies, and parent-teacher conferences.
- Contributed to the establishment of an inclusive classroom culture where diversity was celebrated, and all students felt valued.
Shift Lead
Casey Jones Distillery
03.2021 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Collaborated with management to develop strategies for improving overall store operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enhanced production efficiency by streamlining bottle handling processes and equipment usage.
- Conducted regular inventory audits to ensure accurate tracking of bottle stock levels, preventing shortages or overstocking issues.
- Ensured timely delivery of bottles to production lines, minimizing downtime and maximizing productivity.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Set up machining, performed required maintenance and made adjustments to machines.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
- Supervised production staff of 4-8.
- Trained line workers in bottle fillings and label machine production work.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Collaborated with external teams to streamline operations across materials handling, production, labeling, and shipping.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
The Local
06.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Used cash registers and credit card machines to cash out customers.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Mississippi
University, MS05.2026
Associate of Arts - General Studies
Hopkinsville Community College
Hopkinsville, KY12.2020
Skills
- Classroom Organization
- Gross Motor Skills Development
- Fine motor skills development
- Behavior Modification
- Child Development
- Instructional Materials Preparation
- Special Needs Assistance
- Early Childhood Education
- Customer Service
- Inventory
- New Hire Training
- Basic accounting
- Menu Memorization
- Liquor, beer, and wine knowledge
- Highly reliable
- Sales expertise
Timeline
Kindergarten Instructional Assistant
Freedom Elementary School
11.2022 - 02.2024
Shift Lead
Casey Jones Distillery
03.2021 - 10.2022
Server
The Local
06.2020 - 06.2021
Bachelor of Science - Communication Sciences And Disorders
University of Mississippi
Associate of Arts - General Studies
Hopkinsville Community College
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