Katelyn Mirando
Eastport,NY
Summary
Dynamic and results-driven with progressive experience in veterinary client care, emergency services, and specialty operations. Proven ability to lead high-performing teams, manage high-volume client interactions, and streamline workflows to enhance efficiency and patient care. Skilled in client communication, conflict resolution, and staff training, with a strong focus on delivering exceptional service and improving client satisfaction. Experienced in community outreach and marketing initiatives to drive engagement and support organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cardiology Department Supervisor
East End Veterinary Center
Riverhead, NY
04.2021 - Current
- Cardiology Department Supervisor (2026–Present)
- Lead ER Client Liaison & Cultural Ambassador (2022–2026)
- Lead Client Service Representative (2021–2022)
- Oversee daily operations of the cardiology service, coordinating scheduling, workflow, and patient care across ER and specialty teams as well
- Serve as primary liaison between clients, ER staff, and cardiologists, delivering clear communication, medical updates, and continuity of care
- Manage high-volume client interactions via phone and email, resolving complex concerns and maintaining a high standard of client satisfaction
- Train and mentor client service representatives and liaisons on communication strategies, hospital protocols, and conflict resolution
- Handle escalated client concerns with professionalism, providing timely solutions and ensuring appropriate follow-up
- Support clinical and administrative functions including estimate preparation, invoicing, and treatment coordination to optimize department efficiency
- Lead marketing and outreach initiatives, representing the hospital at community events, developing branded merchandise, and contributing to social media content to increase visibility and client engagement
Assistant Store Manager
DKNY, Women's Apparel & Accessories
Riverhead, NY
06.2019 - 06.2021
- Led daily store operations, ensuring high levels of customer satisfaction and efficient service delivery.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Coordinated inventory management processes, optimizing stock levels and minimizing shrinkage.
- Implemented visual merchandising strategies that aligned with brand standards to drive sales growth.
Sales Supervisor
Victoria’s Secret
Lake Grove, NY
01.2015 - 06.2019
- Trained new employees on store policies, product knowledge, and sales techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
- Interacted with customers professionally by phone, email, or in person to provide information and directed to desired staff members.
- Oversaw cash handling procedures, including opening and closing registers, and preparing bank deposits.
- Collaborated with management to develop sales plans and strategies for achieving targets.
Server
PeraBell Food Bar + Grille
Patchogue, NY
12.2014 - 08.2018
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
- Greeted and addressed guest requests to provide timely and personable service.
- Checked on assigned tables proactively and consistently to assess guest needs, refill beverages and deliver items such as condiments and napkins.
- Assisted with maintaining clean and orderly environment at all work stations.
- Documented guest food and beverage orders and entered information into point-of-sale system.
- Operated with efficient and calm demeanor during high-volume shifts or special events.
- Followed health and safety guidelines to ensure a safe dining environment for guests.
Education
Associate of Applied Science - Veterinary Technician Program
Penn Foster College – Online
Online2030
No Degree - Early Childhood Education
St. Joseph's University
Patchogue, NY2017
High School Diploma -
Eastport-South Manor Junior Senior High School
Manorville, NY2015
Skills
- Team Leadership & Staff Training
- Workflow Coordination & Operations Management
- Client Communication & Customer Service
- Conflict Resolution & De-escalation
- High-Volume Service Environment Experience
- Multitasking & Time Management
- Appointment Scheduling & Case Coordination
- Medical Records & Confidentiality Compliance
- Estimate Preparation & Invoicing
- Cross-Department Collaboration (ER & Specialty Services)
- Community Outreach & Event Coordination
- Social Media & Brand Engagement
Certification
- RECOVER Certified Basic Life Support (BLS)
- RECOVER Certified Advanced Life Support (ALS) Rescuer.
- Basic Animal Care and First Aid
Volunteer work
Great Strides Long Island | Long Island, NY
- Assist with therapeutic horseback riding programs, supporting riders during lessons and ensuring a safe, positive experience
- Help care for and handle horses, including grooming, tacking, and general barn support
- Support instructors during lessons and special riding events, contributing to program operations and participant engagement
Timeline
Cardiology Department Supervisor
East End Veterinary Center
04.2021 - Current
Assistant Store Manager
DKNY, Women's Apparel & Accessories
06.2019 - 06.2021
Sales Supervisor
Victoria’s Secret
01.2015 - 06.2019
Server
PeraBell Food Bar + Grille
12.2014 - 08.2018
Associate of Applied Science - Veterinary Technician Program
Penn Foster College – Online
No Degree - Early Childhood Education
St. Joseph's University
High School Diploma -
Eastport-South Manor Junior Senior High School