Katelyn Morgan
Summary
Compassionate Emergency Medicine professional skilled in delivering quality care in high-pressure environments. Demonstrates strong team communication and a commitment to improving patient outcomes through efficient and thoughtful responses. Motivated to embrace new challenges while adapting to dynamic situations and fostering collaboration.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Emergency Medical Technician
Acadian Ambulance
Sunset
03.2025 - Current
- Provided emergency medical care to patients in high-stress situations.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Collaborated with healthcare professionals to assess patient conditions.
- Operated ambulance equipment and ensured readiness for each call.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient information and treatment protocols accurately.
- Maintained cleanliness and organization of medical supplies and equipment.
Customer Service Representative Team Lead
Morgan and Morgan
Sunset
02.2017 - 03.2025
- Resolved escalated customer issues with empathy and effective communication skills.
- Resolved escalated customer complaints in a timely manner.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently using conflict resolution techniques.
- Assisted customers with inquiries and provided accurate information on products.
- Managed team schedules and ensured adequate coverage for customer inquiries.
- Monitored team performance and provided constructive feedback to improve service quality.
- Collaborated with team members to ensure smooth daily operations.
- Scheduled appointments and ensured everything is handled as fast an as appropriate as possible.
- Maintained organized records of customer interactions and feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
Education
Emergency Medical Technician - Emt
Nemsa
10.2024 - 02.2025
Penn Foster
Sunset, LASkills
- Emergency response
- Patient assessment
- Basic life support
- Ambulance operations
- Medical documentation
- Safety compliance
- Safe driving
- Vehicle maintenance
- Time management
- Multitasking and organization
- Problem-solving
- Effective communication
- Attention to detail
- Empathy and compassion
Certification
- NREMT - 02/28/2025
- Class D - 03/11/2025
- BLS - 12/09/2024
Timeline
Emergency Medical Technician
Acadian Ambulance
03.2025 - Current
Emergency Medical Technician - Emt
Nemsa
10.2024 - 02.2025
Customer Service Representative Team Lead
Morgan and Morgan
02.2017 - 03.2025
Penn Foster