KATELYN MOUNCE
Homestead,FL
Summary
Hardworking professional with experience in Office Operations, Technical Issue Solving, Sales, and Customer Service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bridal Consultant
Bella Rose Bridal
Edmond , OK
08.2023 - Current
- Assisted brides in selecting wedding gowns and accessories, such as veils and headpieces.
- Created custom designs for bridal gowns and dresses based on individual specifications.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Maintained inventory of merchandise, including ordering new items when necessary.
- Coordinated vendors for various services such as photography, music, catering, florists.
- Conducted consultations with potential clients to discuss budget, style preferences, color schemes, and other related topics.
- Created sales reports to track progress towards goals set by management team.
- Displayed excellent communication skills when interacting with clients both in-person and over the phone.
- Kept detailed records of client information including measurements and payment schedules.
Retail Sales Associate
Vintique Cottage Boutique
Pryor, OK
07.2022 - Current
- Greeted customers and engaged in conversation to assess needs
- Cleaned and organized sales floor in accordance with company merchandising standards
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Explained products and services to help customers make informed decisions
- Mastered point-of-sale systems, including cash register operations and credit card processing.
Office Assistant, Level 2
NSU IT Service Desk
Tahlequah, OK
11.2022 - 08.2023
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Assisted in onboarding new employees by providing orientation materials and training resources
- Interacted with clients to resolve issues or answer questions regarding services rendered by company
- Monitored operation of office equipment and troubleshot technical issues
- Analyzed payroll data to ensure accuracy of information and compliance with legal regulations.
Cashier
Harp's Grocery
Locust Grove, OK
02.2021 - 08.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
Ice Cream Server
Braum's
Wagoner, OK
08.2020 - 02.2021
- Built sundaes and other creations by offering selection of ice creams, syrups, and toppings
- Greeted customers in a friendly and professional manner to boost loyalty
- Developed the ability to work under pressure while serving customers quickly and efficiently
- Served customers promptly to keep drive-thru lanes moving quickly
- Accurately handled cash, credit and debit card transactions and gave correct change to customers.
Food Service Worker
Son's Charburgers
Wagoner, OK
07.2020 - 08.2020
- Delivered food orders to customers in a timely manner
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
- Handled cashier duties, maintaining accuracy of monies received or exchanged
- Proficiently operated cash registers and other food service equipment such as blenders, slicers, mixers, and grinders.
Education
Bachelor of Science - Natural Resources Management
Langston University
Langston, OK05-2026
Some College (No Degree) - Music Education Minor
University of Central Oklahoma
Edmond, OKSome College (No Degree) - General Education
Northeastern State University
Tahlequah, OKHigh School Diploma -
Wagoner high school
05.2023
Skills
- Employee Training
- Excel Spreadsheets
- Helpdesk Services
- Customer Service
- POS Inventory System Operation
- Biweekly Payroll
- Termination Processing
- Orientation Sessions
- Efficient Multitasking
- Time Management
- Bridal product expert
- Social Media Marketing
- Sales strategy
- Fashion Knowledge
- Multitasking
- Teamwork and Collaboration
- Effective Communication
- Wedding Planning
References
- Jaime Hurlburt, Office Assistant, Level 3, (918) 931-6331, hurlburt@nsuok.edu
- Sydney Rosson, Service Desk Manager, (918) 360-5430, rosson02@nsuok.edu
- Bryleigh Frank, Bridal Consultant, (405) 833-1093, brydawn24@gmail.com
Accomplishments
- John Phillips Sousa Award 2022
Certification
- Cardiopulmonary resuscitation 2022
Timeline
Bridal Consultant
Bella Rose Bridal
08.2023 - Current
Office Assistant, Level 2
NSU IT Service Desk
11.2022 - 08.2023
Retail Sales Associate
Vintique Cottage Boutique
07.2022 - Current
Cashier
Harp's Grocery
02.2021 - 08.2022
Ice Cream Server
Braum's
08.2020 - 02.2021
Food Service Worker
Son's Charburgers
07.2020 - 08.2020
Bachelor of Science - Natural Resources Management
Langston University
Some College (No Degree) - Music Education Minor
University of Central Oklahoma
Some College (No Degree) - General Education
Northeastern State University
High School Diploma -
Wagoner high school
- Cardiopulmonary resuscitation 2022
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