Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Katelyn Mousetes

Montgomery Village,MD

Summary

Adept at elevating guest experiences, I excelled in high-volume dining environments at Yard House, seamlessly managing over $5,000 in transactions nightly. My expertise in food safety oversight and exceptional customer service—bolstered by strong work ethic and memory retention—consistently enhanced operational efficiency and guest satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Yard House
Gaithersburg, MD
04.2022 - Current
  • Prepared and served food and alcoholic beverages including custom cocktails and 100+ craft beers to 400-500 guests per night
  • Studied and memorized a constantly evolving menu and dozens of local beers and wines to give quality recommendations to guests
  • Collaborated with team to maintain a clean, organized and well-stocked workspace by loading/unloading dishes, wiping down surfaces, and keeping the floor clear of any hazards
  • Warmly welcomed 200+ guests/ night with a smile and ensured they were promptly served and satisfied
  • Handled and processed $5,000+ in transactions per shift including credit, debit and cash payments
  • Ensured a safe environment by coordinating with team and management to regulate alcohol consumption and prevent conflicts
  • Accurately recorded orders on cash register and point-of-sale system
  • Addressed complaints to kitchen staff and served replacement items

Server/To-Go Specialist

Olive Garden
Canton, OH
04.2014 - 03.2022
  • Provided exceptional service to high volume of daily customers
  • Trained new employees to perform duties
  • Upheld high standards of sanitation in accordance with health department regulations
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Attended numerous venues to manage catering services
  • Communicated effectively with kitchen staff regarding customer allergies or special requests
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment

Education

Medical Billing Certificate - Medical Billing

Kent State University
Canton, OH
05-2022

Skills

  • Team member support
  • Food inspection
  • Memory retention
  • High volume dining
  • Food safety oversight
  • Order accuracy
  • Strong work ethic
  • Task prioritization
  • Cleanliness standards
  • Point of sale (POS) system operations
  • Quality control
  • Hospitality service expertise
  • Upselling techniques
  • Multitasking and organization
  • Sales expertise
  • Server training
  • Shift management
  • Exceptional customer service

Accomplishments

  • Presidents list in education

Certification

  • Medical Billing certification

References

References available upon request.

Timeline

Server

Yard House
04.2022 - Current

Server/To-Go Specialist

Olive Garden
04.2014 - 03.2022

Medical Billing Certificate - Medical Billing

Kent State University

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Katelyn Mousetes