Katelyn Nebe
Reno,Nevada
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Dr. Winkelman
08.2023 - 07.2024
- Responded to phone inquiries and provided patients with assistance regarding schedules, prescriptions, and general advice.
- Maintained and updated personal information for both new and returning patients.
- Handled billing and insurance verification procedures, as well as managing checkouts for self-pay patients.
- Communicated effectively with local ophthalmologists to facilitate referrals, post-operative care, and insurance-related inquiries while adhering to HIPAA regulations.
- Managed the ordering, packing, and distribution of fulfilled prescriptions for patients.
- Oversaw inventory management for the doctor's clinic, ensuring availability of necessary supplies for both staff and patients.
Physical Therapy Technician
Todds Body Shop : Physical Therapy And Rehab
05.2021 - 07.2023
- Safely guided patients through exercises and stretches, ensuring proper form and technique to support their rehabilitation journey
- Engaged in conversation with patients, discussing their pain level, progress, and personal challenges to provide personalized care and motivation
- Utilized healing modalities, such as traction techniques, ultrasounds, and electrical stimulation, to aid in patients’ recovery and pain management
- Cultivated strong patient relationships by showing genuine interest in their lives, daily activities, families, and hobbies
- Trained new techs on patient care etiquette, exercise techniques, sanitation protocols, and the operation of medical devices, ensuring clinic standards
- Maintained accurate medical and personal paperwork, securely filing patient records in compliance with HIPAA regulations.
Team Member
Keva Juice
05.2020 - 04.2021
- Efficiently took and fulfilled customer orders, providing prompt and courteous customer service to enhance customer satisfaction
- Demonstrated strong organization skills in opening and closing the store, ensuring a seamless start and end to each day
- Proactively managed inventory by regularly restocking materials and conducting regular stock checks to monitor levels
- Assumed responsibility for store cleanliness, maintaining a hygienic and inviting atmosphere for customers.
Cheer, Acrobatics & Tumbling Coach
Five Star Athletics
02.2019 - 03.2020
- Instructed and mentored children ages 3-18 in tumbling and stunting techniques, tailoring coaching methods to suit various skill levels
- Led regular practice sessions, drills, and routines to enhance cheerleaders’ performance and teamwork
- Fostered a positive and supportive environment, motivating students to achieve personal and team goals
- Ensured safety during all training sessions and events, implementing proper spotting techniques and safety protocols
- Organized and managed cheerleading camps during school breaks, supervising groups of up to ten kids and planning engaging activities to keep them entertained and active.
Education
Bachelor of Arts - Criminal Justice
University of Nevada Reno
Reno, NV05.2024
Bachelor of Arts - Psychology
University of Nevada - Reno
Reno05.2024
High School Diploma -
Galena High School
06.2020
Skills
- Communication
- Interpersonal skills
- Organizational Skills
- Time management
- Customer Service
- Office Administration
Timeline
Office Manager
Dr. Winkelman
08.2023 - 07.2024
Physical Therapy Technician
Todds Body Shop : Physical Therapy And Rehab
05.2021 - 07.2023
Team Member
Keva Juice
05.2020 - 04.2021
Cheer, Acrobatics & Tumbling Coach
Five Star Athletics
02.2019 - 03.2020
Bachelor of Arts - Criminal Justice
University of Nevada Reno
Bachelor of Arts - Psychology
University of Nevada - Reno
High School Diploma -
Galena High School
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