Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Nelson

Grand Rapids

Summary

Dynamic culinary professional with extensive experience at Gaia House Cafe, excelling in food safety and team coordination. Proven track record in enhancing customer service and operational efficiency, while training staff to uphold high cleanliness standards. Highly motivated and detail-oriented, committed to delivering exceptional dining experiences.

Overview

10
10
years of professional experience

Work History

Line Cook

Condado Taco
01.2025 - Current

Lead Line Cook

Gaia House Cafe
02.2021 - 12.2024
  • I was the only cook for the last year and was solely responsible for all prep, dishes, tickets, specials, food orders and baking 3 to 4 days a week with some help on the weekends. Loved the work but needed more help.

Manager

Vitales Pizza
07.2021 - 03.2022

Server Manager

Creston Brewery
08.2016 - 12.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

Assistant GM

Mongolian Bbq
04.2015 - 09.2016
  • Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
  • Maintained accurate records of all transactions including revenue generation activities such as cash handling and credit card processing.
  • Streamlined communication between departments for improved efficiency and smoother operations.
  • Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
  • Oversaw daily restaurant operations to ensure consistent compliance with safety regulations, health codes, and company policies.
  • Optimized scheduling procedures to maximize staff availability while minimizing labor costs efficiently.
  • Provided support during staff shortages by stepping in to fill various roles as needed within the establishment.
  • Fostered a positive work environment by promoting teamwork, collaboration, and open communication among employees.

Education

Newaygo High School
Newaygo, MI
2009

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Customer service
  • Active listener
  • Food safety knowledge
  • Team coordination
  • Cleanliness standards
  • Kitchen organization
  • Quality control
  • Line management
  • Server communication
  • Inventory management
  • Food plating

Timeline

Line Cook

Condado Taco
01.2025 - Current

Manager

Vitales Pizza
07.2021 - 03.2022

Lead Line Cook

Gaia House Cafe
02.2021 - 12.2024

Server Manager

Creston Brewery
08.2016 - 12.2021

Assistant GM

Mongolian Bbq
04.2015 - 09.2016

Newaygo High School

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Katelyn Nelson