Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Katelyn Nicholl

Sagamore Hills,OH

Summary

Seasoned manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Representative

Western & Southern Life
04.2023 - Current
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Traveled up to 20 miles per day to visit customer locations.

Realtor/Property Manager

Keller Williams Chervenic Realty
05.2016 - Current
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with maintenance staff on maintenance and upkeep of properties.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Prepared and presented contracts and other legal documents to clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Managed over 50 customer calls per day.

Assistant Manager

Sheppard and Associates Property
03.2015 - 04.2023
  • Process checks for utilities and attorney fees.
  • Process checks for Vendors.
  • Process journal entries and transfers.
  • Process security deposit refund checks.
  • Input new Tenants/Owners in Rent Manager 12.
  • Handle all onboarding of new clients and be first point of contact for Property Management Services.
  • Coordinated with legal counsel to resolve tenant disputes including but not limited to evictions.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Transaction coordinator for Agents paperwork.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Reconcile accounts and rent collections.
  • Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
  • Continually maintained and improved company's reputation and positive image in markets served.

Animal Care Volunteer

Paws & Prayers
05.2018 - 06.2019
  • Provided companionship and comfort to animals in need of extra love and attention through fostering.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Monitored animals for behavioral problems and signs of health issues.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Attended community events to promote pet adoption and responsible pet ownership.

Crew Member

Wendy’s
03.2014 - 03.2015
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Realtor Certificate/License - Real Estate

Hondros College
Akron
03.2016

High School Diploma -

Nordonia High School
Macedonia, OH
05.2015

Skills

  • Networking Abilities
  • Time Management
  • Google Docs
  • Effective Planning
  • Microsoft Outlook
  • Property Management Software Understanding of Rent Manager 12
  • Administrative Support/Leadership
  • Basic Accounting
  • Active Listening
  • Property Marketing and Promotion
  • Judgment and Decision-Making
  • Exceptional Oral and Written Communication Skills
  • Customer Service and Satisfaction
  • Money Handling

Accomplishments

  • Oversaw multiple residential family properties totaling over 500 individual units.
  • Supervised team of 3 staff members.
  • Demonstrated skill and career growth by being promoted 5 times in 8 years beginning as part time to assistant manager.
  • Top Producer of the Month award from 2016-2022 in multiple months.

Certification

Life and Health Insurance License

Real Estate License



Timeline

Field Representative

Western & Southern Life
04.2023 - Current

Animal Care Volunteer

Paws & Prayers
05.2018 - 06.2019

Realtor/Property Manager

Keller Williams Chervenic Realty
05.2016 - Current

Assistant Manager

Sheppard and Associates Property
03.2015 - 04.2023

Crew Member

Wendy’s
03.2014 - 03.2015

Realtor Certificate/License - Real Estate

Hondros College

High School Diploma -

Nordonia High School

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Katelyn Nicholl