Katelyn O'Brien
Holly Springs,NC
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Officer
Holly Springs Police Department
03.2021 - Current
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Customer Service Specialist
Dicks Sporting Goods
11.2017 - 07.2020
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Handled escalated situations calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
BLET -
Wake Tech Community College
02.2021
Criminal Justice Technology - Criminal Justice
Wake Tech Community College
01.2020
University of NC at Wilmington
01.2020
Skills
- Criminal Investigations
- Legal Compliance
- Civil Laws
- Traffic Laws
- Community Engagement
- Police Reports
- De-Escalation Techniques
- Case Management
- Problem Resolution
- Good Communication Skills
- Decision Making
Department
Police
Employer
Holly Springs Police Department
Personal Information
Title: Police Officer
Certification
- CFR - Certified First Responder
- Drone License - Part 107
- Certified Crash Data Retrieval Technician, Bosch
- Advanced Roadside Impairment Driving Enforcement
- Standard Field Sobriety Testing
- Intoxilyzer Certified
- Certified Radio Detection And Ranging operator
- Certified Light Detection And Ranging operator
Timeline
Police Officer
Holly Springs Police Department
03.2021 - Current
Customer Service Specialist
Dicks Sporting Goods
11.2017 - 07.2020
BLET -
Wake Tech Community College
Criminal Justice Technology - Criminal Justice
Wake Tech Community College
University of NC at Wilmington
- CFR - Certified First Responder
- Drone License - Part 107
- Certified Crash Data Retrieval Technician, Bosch
- Advanced Roadside Impairment Driving Enforcement
- Standard Field Sobriety Testing
- Intoxilyzer Certified
- Certified Radio Detection And Ranging operator
- Certified Light Detection And Ranging operator
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