Katelyn Ogilvie
Waxhaw,NC
Overview
4
4
years of professional experience
1
1
Certification
Work History
SPA RECEPTIONIST
Lifetime Fitness
Charlotte, NC
12.2024 - 05.2025
- Greeted clients warmly, and coordinated and scheduled appointments for spa services, ensuring proper time management.
- Addressing any customer concerns or complaints promptly.
- Ensuring the spa environment is clean, organized, and well-maintained.
- Provided information about spa services and addressed client inquiries promptly.
LIVE IN NANNY
Private Family
Charleston, SC
06.2024 - 12.2024
- Aided the children in their education by helping homework, supervising reading, and activity prep.
- Organized educational activities to promote learning and development at home.
- Assisted with meal preparation and ensured balanced nutrition for the family.
MEMBERSHIP CONCIERGE
Lifetime Fitness
Charlotte, NC
06.2021 - 06.2024
- Operates at the first point of contact and fields incoming phone calls for members and guests.
- Assist members with transactions and general account changes.
- Addressed challenges swiftly and adeptly utilizing active listening, conflict resolution, and dynamic communication abilities.
Education
Associates Degree - Nursing
Central Piedmont Community College
Charlotte, NC06-2026
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Appointment scheduling
- Team collaboration
- Conflict resolution
- Customer interaction
- Time management
Certification
- Certified Nurse Aide
- AED & CPR
- BLS
Timeline
SPA RECEPTIONIST
Lifetime Fitness
12.2024 - 05.2025
LIVE IN NANNY
Private Family
06.2024 - 12.2024
MEMBERSHIP CONCIERGE
Lifetime Fitness
06.2021 - 06.2024
Associates Degree - Nursing
Central Piedmont Community College