Katelyn O'Neill
Franklin,Tennessee
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. I have education in Operational Management along with a heavy background in Fashion Merchandising and Marketing,
Overview
5
5
years of professional experience
Work History
Operational Supervisor
Blush Boutique
04.2023 - Current
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sales Associate
Blush Boutique
04.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Nanny
Nick Rosso
05.2020 - 10.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Hostess
Blue Adobe Grille
06.2018 - 01.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Applied Science - Opperational Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZ10.2023
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05.2020
Skills
- Cultivating Productive Relationships
- Operational Efficiency
- Financial and Operational Reporting
- Motivational Leadership
- Operational Development
- Quality Risk Management
- Budgeting and Cost Control Strategies
- Professional Relationships
Accomplishments
- Costume Designer for 48 Film Production : Quite Frankly : The Musical.
- Set Designer for 48 Film Production : Quite Frankly : The Musical.
Timeline
Operational Supervisor
Blush Boutique
04.2023 - Current
Sales Associate
Blush Boutique
04.2023 - 07.2023
Nanny
Nick Rosso
05.2020 - 10.2022
Hostess
Blue Adobe Grille
06.2018 - 01.2019
Associate of Applied Science - Opperational Management
Maricopa Community Colleges - Phoenix College
High School Diploma -
Desert Mountain High School
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