Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Katelyn Osborn

Atkinson,NH

Summary

Driven professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Knowledgeable in labor law and compliance. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mentor

HP3
Haverhill, MA
10.2024 - Current
  • Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
  • Assisted with planning for programs providing personal, educational and social development.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.

Human Resources Manager

Barrio Franchise
Portsmouth NH, Haverhill MA, Salem MA
09.2021 - Current
  • Managed payroll for employees at different locations.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Assessed and prioritized departmental reporting needs, functions, and strategies, and reported findings to management.
  • Oversaw scheduling to ensure labor goals and costs are met.
  • Devised training programs for new and existing employees.
  • Worked with department managers to assess needs.
  • Assisted in employee recruitment, hiring and interview processes.

General Manager

Barrio Tacos
Portsmouth , NH
04.2018 - 09.2021
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Education

BBA - Human Resources Management

Southern New Hampshire University
Hooksett, NH
08-2025

Some College (No Degree) -

Lenoir-Rhyne University
Hickory, NC

High School Diploma -

Central Catholic High School
Lawrence, MA
05-2017

Skills

  • Unemployment claims management
  • Recordkeeping
  • Staffing optimization
  • Recruitment
  • HR leadership
  • Labor law compliance
  • Employee onboarding
  • Risk management
  • Organizational skills
  • Maintenance & repair
  • Collaboration
  • Communication

Certification

  • HRM Management Certification
  • Serve Safe Management Certification
  • TIPS Certified
  • Allergen Awareness Certification
  • Anti-Choke Certification

Accomplishments

  • Collegiate Athlete

References

References available upon request.

Timeline

Mentor

HP3
10.2024 - Current

Human Resources Manager

Barrio Franchise
09.2021 - Current

General Manager

Barrio Tacos
04.2018 - 09.2021

BBA - Human Resources Management

Southern New Hampshire University

Some College (No Degree) -

Lenoir-Rhyne University

High School Diploma -

Central Catholic High School

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Katelyn Osborn