Katelyn Palmer
Hurricane,UT
Summary
Highly organized and dependable candidate with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Consistently demonstrates willingness to take on additional responsibilities to meet team and company goals. Experience in a fast-paced environment has developed exceptional organizational and multitasking skills. Seeking to transition into a new field to leverage these skills and make a valuable contribution. Expertise in managing schedules, coordinating tasks, and ensuring seamless operations gives confidence in ability to excel in a different professional setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project & Inventory Manager
Vive Adolescent Care
04.2022 - 10.2024
- Created and updated regular inventory reports and records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Senior Lead Care Staff
Vive Adolescent Care
04.2022 - 10.2024
- Managed and responded to staff in crisis situations to effectively provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors. Assisted with patient restraint and seclusion scenarios to create safe environment for all involved
- Developed strong rapport with staff and patients establishing trust and maintained positive relationships to create a safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Maintained a safe and therapeutic environment by conducting regular safety checks, enforcing facility policies, and adhering to established protocols while maintaining patient and staff confidentiality at all times.
- Advocated for patient needs within the healthcare system, ensuring access to necessary resources.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.
- Managed challenging cases effectively through strong problem-solving abilities combined with a calm and empathetic demeanor.
- Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Identified skill gaps among employees through regular assessments and collaborated with management to create customized solutions promoting individual growth.
- Provided administrative support as needed to enhance the overall efficiency of the human resources department''s.
- Participated in regular team meetings to discuss updates on open positions, candidate pipelines, and upcoming interviews.
Team Lead & Schedule Coordinator
Crimson Counseling
04.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Improved communication skills in autistic children by utilizing evidence-based practices.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Mentor, At-Risk Youth
North Star
08.2020 - 04.2021
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
- Enhanced communication skills among participants by leading group discussions.
- Established trust with mentees through active listening, empathy, and genuine interest in their lives and experiences.
Domestic Violence Victim Advocate
Dove Center
01.2020 - 08.2020
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Delivered crisis intervention services when necessary, helping residents cope during difficult times and regain stability.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
- Evaluated and screened patients to determine needs and provide necessary support.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
Swing Shift Manager
Tropical Smoothie Cafe
11.2019 - 01.2020
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Front Desk Receptionist
Fair Field by Marriott
08.2019 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
Daycare Childcare Provider
Dixie Kids
03.2019 - 06.2019
- Promoted early literacy skills by incorporating storytime into daily routines, engaging children in age-appropriate literature selections.
- Encouraged physical activity through outdoor play sessions, developing gross motor skills in young children.
- Maintained cleanliness of the daycare facility by following proper sanitation procedures during routine tasks such as diaper changes or preparing meals/snacks for the children.
- Provided support during nap times, creating a calming atmosphere that encouraged restful sleep for all children present.
- Maintained accurate records of each child''s attendance, meal consumption, nap times, and other pertinent information for parental review.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Fast Food Worker
Dairy Queen Grill & Chill
07.2016 - 05.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Education
Diploma -
Hurricane High
Hurricane, UT05.2019
Skills
- Decision-making, Critical thinking, and Listening skills
- Strong teamwork
- Health and safety
- Administrative skills
- Deadline oriented
- Organization
- Performance improvement
- Client confidentiality
- Initiative and Self-motivation
- Scheduling and coordination
- Stress management
- Reliable and punctual
- Hospitality services
- Leadership qualities, coaching, and mentoring
- First aid and CPR
Certification
- CPR/AED Certification
- Utah Driver's License
award of of excellence and commitment to your team
I received this award while working at vive adolescent care during one of our quarterly meetings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project & Inventory Manager
Vive Adolescent Care
04.2022 - 10.2024
Senior Lead Care Staff
Vive Adolescent Care
04.2022 - 10.2024
Team Lead & Schedule Coordinator
Crimson Counseling
04.2021 - 04.2022
Mentor, At-Risk Youth
North Star
08.2020 - 04.2021
Domestic Violence Victim Advocate
Dove Center
01.2020 - 08.2020
Swing Shift Manager
Tropical Smoothie Cafe
11.2019 - 01.2020
Front Desk Receptionist
Fair Field by Marriott
08.2019 - 11.2019
Daycare Childcare Provider
Dixie Kids
03.2019 - 06.2019
Fast Food Worker
Dairy Queen Grill & Chill
07.2016 - 05.2019
- CPR/AED Certification
- Utah Driver's License
Diploma -
Hurricane High
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