Katelyn Peters
Walnutport
Summary
I am an experienced and driven leader with over 13 years in the equipment dealership industry. Proven ability to lead operational improvements, optimize inventory systems, increase profitability, and train cross-location teams. Skilled in team leadership, vendor relations, customer support, purchasing, sales analysis, and process implementation. Recognized for driving efficiency, supporting company growth, and contributing to strategic initiatives across multiple locations. Effective at aligning parts, service, and sales teams to meet company goals, and enhance customer satisfaction. I have a passion for building and improving business operations throughout the dealership to ensure consistent growth. I aim to take on a position where I can combine my passion for team leadership with my operational knowledge to help a company exceed its goals and build sustainable success
Overview
14
14
years of professional experience
Work History
Parts Department Manager
PowerPro Equipment
Allentown
03.2012 - Current
- Manage and develop nine direct reports across nine locations, driving accountability, engagement, and high-performing teams.
- Coached, trained, and developed parts staff, consistently improving productivity, accuracy, and customer service metrics across locations.
- Improved team engagement through transparent communication, structured feedback, and performance-based recognition systems.
- Successfully led five acquisitions.
- Managed complex inventory for multiple locations, optimizing stock levels, and reducing obsolete inventory through proactive forecasting and replenishment strategies.
- Evaluated and standardized department processes across locations, reducing errors, improving fill rates, and increasing operational efficiency to ensure we hit all of our KPIs.
- Led team meetings to communicate goals and address operational challenges.
- Collaborated with sales and service teams to forecast parts demand and adjust inventory accordingly.
- Created and adhered to realistic parts pricing policy, balancing business needs with customer service and loyalty.
- Trained and developed staff members to be technical experts on parts and on selling process to optimize sales and customer satisfaction.
- Established and maintained rapport with customers through active listening and dynamic communication to promote loyalty and referrals.
- Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
- Communicated, negotiated and built relationships with vendors, resulting in optimum pricing, terms, delivery speed and parts return policies.
Education
High School Diploma -
Northern Lehigh High School
Slatington, PA06-2011
NOCTI Certificate - Diesel Technology
Lehigh Career Technical Institute
Schnecksville, PA06-2011
Skills
- Team leadership
- Customer Support
- Inventory Control
- Technology Integration
- Purchasing/Forecasting
- SOP Implementation
- Cross Departmental Collaboration
- Operational efficiency
- Effective communication
- Analytical and critical thinking
Timeline
Parts Department Manager
PowerPro Equipment
03.2012 - Current
High School Diploma -
Northern Lehigh High School
NOCTI Certificate - Diesel Technology
Lehigh Career Technical Institute