Katelyn Phillips
West Des Moines,IA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Host/Cashier
Buffalo Wild Wings
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Babysitter/Nanny
Nanny Services
- Cared for children aged 9 & 6 years old.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Cashier/Sales Associate
Fleet Farm
11.2022 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Pizza Delivery Driver
Northern Lights Pizza
09.2021 - 09.2022
- Refueled vehicle
- Received, unloaded and delivered orders
- Delivered a wide variety of orders, including Food
- Assured Food arrived at destination
- Utilized Phone to process and ensure timely deliveries
Dog Walker/Pet Sitter
Independent Self Employment
03.2021 - 09.2024
- Provided dogs with exercise and fresh air to promote dog health.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
Receptionist/Hostess
Putts & Pins
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Walnut Creek Campus
West Des Moines, IA05-2021
Certificate - CNA
DMACC
West Des Moines, IA06-2024
Skills
- Experienced host/hostess
- Cash handling expertise
- Skilled in cleaning techniques
- Customer service expertise
- Serving Experience
- Food service experience
- Delivery Driver Experience
- Childcare support
- Meal preparation expertise
- Organizational Skills
- Multitasking proficiency
- POS software
- Team collaboration
- Skilled in pet care services
- Pet care management
Certification
Driver's License
Languages
English - Expert
Timeline
Receptionist/Hostess
Putts & Pins
12.2024 - Current
Cashier/Sales Associate
Fleet Farm
11.2022 - 10.2024
Pizza Delivery Driver
Northern Lights Pizza
09.2021 - 09.2022
Dog Walker/Pet Sitter
Independent Self Employment
03.2021 - 09.2024
Host/Cashier
Buffalo Wild Wings
Babysitter/Nanny
Nanny Services
High School Diploma -
Walnut Creek Campus
Certificate - CNA
DMACC
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