Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Pickel

Albany,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Communications Officer

City Of Albany, Ga
07.2023 - Current
  • Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
  • Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
  • Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
  • Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
  • Improved communication between first responders and the public by providing accurate information during high-pressure situations.
  • Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
  • Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
  • Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
  • Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.

Captioning Assistant

Hamilton Relay Telecommunications
04.2023 - 07.2023
  • Promoted a positive work environment through effective communication with colleagues and supervisors regarding project updates, challenges, and successes.
  • Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
  • Enhanced customer satisfaction by providing timely and accurate captions for the customer's captioned telephone.
  • Used keyboards by typing corrections and other words.
  • Isolated mistakes or inconsistencies to correct incorrect information.

Captioning Assistant

Hamilton Relay Telecommunications
11.2019 - 10.2022
  • Promoted a positive work environment through effective communication with colleagues and supervisors regarding project updates, challenges, and successes.
  • Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
  • Enhanced customer satisfaction by providing timely and accurate captions for the customer's captioned telephone.
  • Used keyboards by typing corrections and other words.
  • Isolated mistakes or inconsistencies to correct incorrect information.

Volunteer

Lifelink Foundation
05.2015 - 11.2019
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.

Lead Facilitator

Queens-R-Us Inc.
05.2019 - 10.2019
  • Evaluated participant progress through assessments, providing constructive feedback for continuous improvement.
  • Contributed to a high-functioning work environment by embracing teamwork principles.
  • Facilitated successful project completion by providing guidance on goal-setting, time management, and problem-solving techniques.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.

Education

High School Diploma -

Westover High School
Albany, GA
05.2014

Skills

  • Crisis Management
  • Customer Service
  • Problem-Solving
  • Data Entry
  • Crisis Communications
  • Public Speaking
  • Teamwork and Collaboration
  • Volunteer Recruitment
  • Disability Awareness
  • Fast Typing Speed
  • Proofreading proficiency
  • Reading Comprehension

Timeline

Communications Officer

City Of Albany, Ga
07.2023 - Current

Captioning Assistant

Hamilton Relay Telecommunications
04.2023 - 07.2023

Captioning Assistant

Hamilton Relay Telecommunications
11.2019 - 10.2022

Lead Facilitator

Queens-R-Us Inc.
05.2019 - 10.2019

Volunteer

Lifelink Foundation
05.2015 - 11.2019

High School Diploma -

Westover High School

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Katelyn Pickel