Katelyn Polmater

• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Completed wide range of tasks in diverse areas to support operations.
• Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
• Reduced production errors through close attention to detail and thorough quality control checks.
• Provided reliable administrative support for the production team, enabling efficient task completion.
• Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
• Oversaw calendar to assist in coordinating daily production schedule.
• Facilitated clear communication between departments, ensuring smooth production operations.
• Qualify all customer leads and distribute to the correct department and Sales Rep.
• Review all Designs and paperwork before production to ensure accurate ordering of materials and designs are accurate.
• Ensure all paperwork is signed and complete by client.
• Contribute to the sales team by discussing and selling Hardscape Cleaning and Maintenance jobs.
• Writing up proposals and collecting signatures & deposits.
• Answering any questions on proposals or needed information about the project.
• Contribute to weekly sales meetings to go over numbers.
• Assist management by making all site visit appointments and adding projects to calendar.
• Communicating with Clients on when their project will be ready to start, finish and information on what is next.

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand. Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Coordinated office activities and operations to secure efficiency and compliance with company policies. Conferred with business leaders to evaluate needs and strategize operational improvements. Managed office inventory and placed new supply orders. Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Wrote professional business correspondence to maintain strong line of communications. Managed office budget to handle all needs, including inventory, postage and vendor services. Solicited vendor quotes to determine optimal material purchase pricing. Managed all banking information and reconciled banks weekly.

Scheduled all trucking delivery's for customers. Ordered product weekly.

Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Developed and implemented new sales strategies to update product lines. Created and finalized quotes to complete deals between company, vendors and customers. Maintained professional network of potential clients and business opportunities. Entered all receivables and bills into system daily. Open and Closed office when owner was away.

Receive all product into our computer system. Enter all the bills, and make sure we have the correct pricing in the computer. Help customers with any and all questions in relation to our product. Answer phones and help customers with their questions or direct the call to the appropriate person. Ring out customers. Send out invoices and statements to our account holders. Order supplies, and assist owners in anything else they needed.

Measure parking lots for the owner. Take pictures where the work crew is suppose to work. Mark out with paint where the crews are suppose to work and dig. Do CBYD for all jobsites. Send out mailers and flyers to potential clients. Take pictures of jobsites before, during, and after work. Track all fuel being used by the crew and what machines used it. Assist the sales associate and owner with anything they might need.

Answer Phones and book appointments. Enforce all store  policies and procedures. Interview and hire new bathers and groomers. Wash dry and groom dogs. Order salon supplies.

Make schedule for all salon associates. Check all the groomers equipment on a weekly basis, to ensure everything was safe to use on the pets. Balance all incoming money with salon and dogs that were groomed and still at the pets hotel. Went to weekly meetings with all store managers. Enforce all company polices and procedures. Help any customers with any salon complaints. Interview and hire all new bathers and groomers. Train all new bathers, and make sure they are comfortable and ready to go be on their own. Answer phones and books and appointments. Wash dry and groom all dogs that were booked for me for the day. Order salon supplies weekly.