Katelyn Puffenbarger
Ravenna,OH
Summary
Focused and detail-oriented Legal Assistant with exceptional work ethic and strong communication skills. Proven strengths in customer service and office support abilities to ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Portage County Public Defenders Office
Ravenna, OH
05.2024 - Current
- Interviewing clients to determine indigent eligibility.
- Preparing notices and letters to clients.
- Documented new case details into the digital system.
- File motions with the court clerks for the attorneys.
- Answering and directing calls to the appropriate attorney.
- Keeping accurate records for the weekly schedule.
Server
Another Broken Egg Cafe
Streetsboro, OH
12.2023 - 05.2024
- Ensure optimal guest experience while maintaining a positive attitude.
- Maintain customer service policies and procedures to ensure adherence to company standards.
- Help guests select food and beverage items based on preferences, while presenting menu items.
Server
Cracker Barrel Old Country
Rootstown, OH
11.2020 - 11.2023
- Created a welcoming environment for guests while assisting with their specific needs.
- Established menu knowledge and assisted guests with menu recommendations.
- Part IV server, where I was trusted with duties such as being a leadership example.
Office Assistant
Sullivan Orthodontics
Brecksville, OH
04.2018 - 08.2020
- Efficiently helped with patient care, office duties, and laboratory duties. Act as a liaison between the doctor, assistants, and patients.
- Educate patients on how to effectively take care of their braces.
- Operated office equipment such as printers, copiers, fax machines, and scanners, ensuring smooth operation of office tasks.
Education
Criminology & Sociology
Kent State University
Kent, OH05-2023
Paralegal Studies
Cuyahoga Community College
Cleveland, OHSkills
- Scheduling/Planning
- Interviewing Clients
- Legal/Court Processes
- Customer Service
- Client service and support
- Microsoft Office
- Attention to Detail
Timeline
Legal Assistant
Portage County Public Defenders Office
05.2024 - Current
Server
Another Broken Egg Cafe
12.2023 - 05.2024
Server
Cracker Barrel Old Country
11.2020 - 11.2023
Office Assistant
Sullivan Orthodontics
04.2018 - 08.2020
Criminology & Sociology
Kent State University
Paralegal Studies
Cuyahoga Community College
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