Katelyn Quesenberry
Orlando
Summary
Dynamic Customer Service Manager with proven success at Lost Returns INC, excelling in problem-solving and team leadership. Recognized for enhancing customer satisfaction and meticulous documentation. Skilled in invoice processing and active listening.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, reports, and documentation of all calls taken on a daily basis.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Lost Returns INC
06.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Created and reviewed invoices to confirm accuracy.
- Tracked incoming and outgoing files and materials and maintained accurate records for pote
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Organized daily workflow and assessed appropriate staffing.
Trasportation Security Officer
MCO
01.2015 - 05.2018
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
Ocoee High School
Ocoee, FL05-2008
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Time management
- Scheduling and planning
- File organization
- Scheduling
- Invoice processing
- Documentation and reporting
- Meticulous attention to detail
- Active listening
- Call center experience
Timeline
Customer Service Manager
Lost Returns INC
06.2018 - Current
Trasportation Security Officer
MCO
01.2015 - 05.2018
High School Diploma -
Ocoee High School
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