Katelyn Quintana
Grayton,OH
Summary
Reliable, organized, and motivated employee seeking to secure a dispatcher position to expand my knowledge and skills, while also utilizing my current training and skills, and contributing to the success of the department. Passionate about helping people and helping keep the community safe.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Warrensville Heights Police Department
Warrensville Heights, OH
04.2023 - Current
- Answer emergency 911 and non-emergency lines to obtain complete and accurate information such as nature and location of the call for entry into the CAD system • Simultaneously utilize multiple communication channels such as radios, telephones, and online messaging • Question callers to determine location and nature of call to determine the type of response needed and the priority of the call • Read and interpret maps to locate callers and provide callers with directions • Quickly assess emergency situations and provide appropriate guidance and support to the callers • React immediately and appropriately to emergency situations • Maintain calm and professional demeanor during high pressure situations • Work closely with Police Officers, Firefighters, and EMS personnel to provide the best possible service for the public's safety needs • Operate radio console to dispatch Police, Fire, & EMS to calls for service while monitoring and updating the status and location of field units in the CAD • Document updates on the callers emergencies until units arrive on scene • Relay messages and information to emergency response personnel using appropriate radio terminology • Record transmitted information in the CAD and enter data into the system for record keeping • Enter, update, and retrieve information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registrations, and stolen vehicles • Advise callers on how to handle non-emergency situations and provide them with the correct phone number to the correct department • Assist residents who come into the police lobby with reports and other information they need • Communicate and send TTY's to other departments about wanted persons, missing persons, and stolen property • Often maintain dispatch center individually • Enter warrants, protection orders, and towed vehicles into LEADS and CAD system • Complete vehicle release paperwork and release towed vehicles back to their owners • Monitor security cameras and doors for the building and jail
911 Dispatcher
East Cleveland Police Department
East Cleveland, OH
03.2022 - Current
- Answer emergency 911 and non-emergency lines to obtain complete and accurate information such as nature and location of the call for entry into the CAD system • Simultaneously utilize multiple communication channels such as radios, telephones, and online messaging • Question callers to determine location and nature of call to determine the type of response needed and the priority of the call • Read and interpret maps to locate callers and provide callers with directions • Quickly assess emergency situations and provide appropriate guidance and support to the callers • React immediately and appropriately to emergency situations • Maintain calm and professional demeanor during high pressure situations • Work closely with Police Officers, Firefighters, and EMS personnel to provide the best possible service for the public's safety needs • Operate radio console to dispatch Police, Fire, & EMS to calls for service while monitoring and updating the status and location of field units in the CAD • Document updates on the callers emergencies until units arrive on scene • Relay messages and information to emergency response personnel using appropriate radio terminology • Record transmitted information in the CAD and enter data into the system for record keeping • Enter, update, and retrieve information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registrations, and stolen vehicles • Advise callers on how to handle non-emergency situations and provide them with the correct phone number to the correct department • Assist residents who come into the police lobby with reports and other information they need • Communicate and send TTY's to other departments about wanted persons, missing persons, and stolen property • Often maintain dispatch center individually
Head Cashier
Daves Supermarket
Cleveland Heights, OH
04.2016 - 04.2022
- Utilize point of sale system to process payments, transactions, refunds, and exchanges • Develop and maintain a positive working relationship with customers and resolved customer complaints in a timely and professional manner • Answer phones and provided the correct information needed or transferred callers to the correct departments • Count cash drawers at the beginning and end of the cashiers shift to verify correct amounts • Balance total store funds and performed daily audit procedures • Assist with closing duties such as counting money and reconciling receipts • Explained self-checkout systems to customers to help speed up the checkout process • Conduct interviews for applicants as well as new hire orientations and new hire paperwork • Train new cashiers on customer service procedures, company policies, and POS system operations • Monitor self-checkout stations and resolve technical issues • Refill currency and maintain correct amounts of currency in self-checkout systems • Supervise others and provide on-the-job training • Optimize cashier performance by providing feedback and coaching • Collaborate with management to develop and implement new strategies for improved customer service • Create schedules and monitor, correct, and submit payroll information for all store employees • Conduct transactions for large amounts • Conduct western union, lottery, and money order transactions • Order and monitor officer supplies and customer service items such as tobacco products and bus passes • Prepare and complete bank deposits weekly • File all employee files and update employee information • Stock, clean, and organize the store
Education
High School Diploma -
John Marshall High School
Cleveland, OH05-2018
Some College (No Degree) - Dispatch Communications Program
Cuyahoga Community College
Cleveland, OHSkills
- Communication Skills
- Multitasking
- Decision making
- Team player
- Time management
- Active listening
- Leadership
- Problem solving
- Customer Service
- Interpersonal communications
- Patience
- Adaptability
- Organization
- Technological
- Emotional control
- Compassion & empathy
- Critical thinking
- Map reading abilities
- First AID/CPR
- Planning & coordination
- Attention to detail
- Typing
- Teamwork & collaboration
- Remaining calm under pressure
- Police Department Procedures
- Call Management
- EMS Dispatch
- Emergency Assessment
- Computer-Based Dispatch Systems
- Information Gathering and Relay
- Database Queries
- Crisis Management
- Data Entry
- Information Documentation
Certification
November 2023
- Dispatch Communications Certificate
- NECC Certified Level 1 Telecommunicator Certificate
- Basic Emergency Medical Dispatch Training Certificate
- Computer Aided Dispatch Simulator Training Certification
- A.L.I.C.E. “Empowerment” Training Certificate
- Bias Free Communications Certificate
- FEMA 907- Active Shooter: What You Can Do Certificate
- FEMA 20.23-Diversity Awareness Certificate
- FEMA 100.C-Introduction to Incident Command Certificate
- FEMA 144.A-TERT Basic Course Certificate
- FEMA 700.B-Introduction to the National Incident Management System Certificate
- FEMA 906-Basic Workplace Security Awareness Certificate
- U.S Department of Homeland Security Certificate
April 2024
- Community Crisis Intervention Dispatch Training Certificate
June 2024
- Emergency Medical Dispatch, 5th Ed., Version 4 Certificate
References
Shelly Mareino | Front End Specialist | Daves Supermarket
Phone : 216-870-2375
Bob Pitingolo | Former Store Manager | Daves Supermarket
Phone : 216-406-6055
Christopher Stephens | 911 Dispatcher | East Cleveland PD
Phone : 216-773-2358
Daylan Smith | Corporal | East Cleveland PD
Phone : 216-971-2006
Timeline
911 Dispatcher
Warrensville Heights Police Department
04.2023 - Current
911 Dispatcher
East Cleveland Police Department
03.2022 - Current
Head Cashier
Daves Supermarket
04.2016 - 04.2022
High School Diploma -
John Marshall High School
Some College (No Degree) - Dispatch Communications Program
Cuyahoga Community College
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