Katelyn Ramirez
Wadsworth
Overview
7
7
years of professional experience
Work History
Dementia Caregiver
Toth
Wadsworth, OH
06.2024 - 02.2026
- Assisted clients with daily living activities, ensuring comfort and safety in their home environment.
- Administered medications according to prescribed schedules, maintaining client health and adherence to care plans.
- Communicated effectively with healthcare professionals regarding client needs and progress updates.
- Maintained accurate records of client care and medication administration for compliance and continuity of care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Medical Courier
Associated Couriers
Cleveland, OH
04.2022 - 06.2024
- Delivered medical supplies and specimens with strict adherence to safety protocols.
- Maintained accurate logs of deliveries and pickups, ensuring compliance with regulatory standards.
- Coordinated efficiently with healthcare providers to confirm delivery schedules and special handling requirements.
- Utilized GPS technology to optimize route efficiency, reducing delivery times significantly.
- Trained new couriers on best practices for handling sensitive materials and maintaining vehicle cleanliness.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
Customer Service Specialist
Buy Buy Baby
Warrensville Heights, OH
03.2019 - 01.2022
- Resolved customer inquiries and complaints through various communication channels, ensuring timely and effective solutions.
- Provided detailed product information and recommendations to enhance customer satisfaction and drive sales.
- Trained new team members on customer service protocols and best practices, fostering a collaborative work environment.
- Implemented process improvements that streamlined customer interaction workflows, enhancing overall efficiency.
- Collaborated with cross-functional teams to address inventory issues and optimize stock levels based on customer demand.
- Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up actions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Supply Chain Management
Grand Canyon University
Phoenix, AZSkills
- Good communication skills
- Customer service
- Customer relations
- Call center experience
- Complaint handling
- Problem resolution
- Project management
- Data entry
- Administrative support
Timeline
Dementia Caregiver
Toth
06.2024 - 02.2026
Medical Courier
Associated Couriers
04.2022 - 06.2024
Customer Service Specialist
Buy Buy Baby
03.2019 - 01.2022
Bachelor of Science - Supply Chain Management
Grand Canyon University