Katelyn Rathbun
Woodbury,MN
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
The Tavern Grill
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Host
Crave American Kitchen & Sushi Bar
08.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista
Starbucks
06.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Team Member
Caribou Coffee
03.2021 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
BBA - Data Analytics
Drake University
Des Moines, IA12.2026
No Degree -
Inver Hills Community College
Inver Grove Heights, MN04.2023
High School Diploma -
East Ridge High School
Woodbury12.2022
Skills
- Table Bussing
- Order Delivery Practices
- Order Management
- Guest Engagement
- Beverage Preparation
- Food Running
- Wine Service
- High-Volume Dining
Timeline
Server
The Tavern Grill
08.2023 - Current
Host
Crave American Kitchen & Sushi Bar
08.2022 - 08.2023
Barista
Starbucks
06.2021 - 08.2022
Team Member
Caribou Coffee
03.2021 - 06.2021
BBA - Data Analytics
Drake University
No Degree -
Inver Hills Community College
High School Diploma -
East Ridge High School
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