Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Reiver

Hiram,GA

Summary

Accomplished business leader with a proven track record of enhancing customer satisfaction and achieving financial growth at Smiley Pop Co. Skilled in strategic planning and relationship building, adept at leveraging marketing strategies to elevate brand awareness. Demonstrates exceptional client service and teamwork, driving results through innovative business management and planning.

Overview

7
7
years of professional experience

Work History

Owner

Smiley Pop Co
07.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Server

Blue Moon Pizza
07.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server/ Bartender

Wild Wing Cafe
08.2017 - 10.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Account Manager

Allstate Insurance
10.2018 - 07.2020
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
  • Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
  • Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
  • Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
  • Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.

Talent Acquisition Specialist

Pyramid Consulting Inc
04.2018 - 10.2018
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.

Education

Bachelors Of Science - Fashion Merchandising

Georgia Southern University
Statesboro, GA
05.2017

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Business Management
  • Business Planning
  • Strategic Planning
  • Marketing
  • Business marketing
  • Customer Service
  • Teamwork and Collaboration

Timeline

Server

Blue Moon Pizza
07.2022 - 10.2023

Owner

Smiley Pop Co
07.2020 - Current

Account Manager

Allstate Insurance
10.2018 - 07.2020

Talent Acquisition Specialist

Pyramid Consulting Inc
04.2018 - 10.2018

Server/ Bartender

Wild Wing Cafe
08.2017 - 10.2018

Bachelors Of Science - Fashion Merchandising

Georgia Southern University

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Katelyn Reiver