Katelyn Koetzle

Human Resources Business Partner for over 300 employees, including remote corporate teams and three operation facilities across the United States and Canada. Client groups include Client Experience, Authentication Strategy, Operations and Fraud. Responsibilities included:

• Coaching leaders on effective performance management, people practices and change management.
• Managing internal investigations and employee relations issues. Driving decision outcomes and corrective actions, including up to termination.
• Working closely with Legal partners on employee accommodations, investigations, trainings and other sensitive issues to mitigate risk and drive compliance across the organization.
• Training leaders on navigating employee relations issues, new policies and programs, ensuring compliance and effective communication.
• Drafting and implementing policy changes and standards to help drive business efficiencies and outcomes.
• Leading performance review cycles, engagement survey reports and calibrations while driving action planning.
• Partnering with the compensation team on job code audits, pay structures, job reclassifications and architectures.
• Managing organizational change management through restructuring, growth and org design.
• Evaluating and refreshing manager competencies and succession planning across the organization.
• Collaborating with cross-functional teams like learning and people experience to drive new programs and enhance the employee experience.
• Partnering with talent acquisition on headcount planning, attrition metrics and interview best practices.
• Project management of special initiatives like new facility launches and leadership programs.

• Supported machine learning and software engineering teams.
• Collaborated with senior leaders to support organizational goals, product launches and new initiatives, while building out their teams with top talent.
• Managed the full-lifecycle of the recruiting process, from sourcing to negotiating offers with candidates.
• Sourced candidates using LinkedIn recruiter, Dice, Hired, etc.
• Partnered with internal teams like compensation, HR and benefits to enhance candidate offers and experiences.

• Collaborated with VP's, directors and senior leaders in the IT organization on hiring needs and staffing.
• Supported the full-lifecycle of the recruiting process, managing 30+ requisitions at one time, while hitting hiring goals and targets.
• Worked closely with cross-functional teams like compensation and benefits to support the hiring and candidate experience.
• Managed H&R Block's IT summer intern program through project management, campus partnerships and relationships with IT leadership.
• Served as a mentor for H&R Block's Young Professionals ERG and drove communications for the Women's Network program.

• Promoted into this role after working as a recruiter and market manager.
• Worked with external technology clients and HR teams to establish appropriate bill rates, contract terms and fees for temporary and direct hire placements.
• Cultivated relationships with technology clients by demonstrating strong customer service, communication and time management.
• Managed a team of three tech recruiters.