KATELYN RIDGEWAY
Oklahoma City ,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self-Employed
Edmond
10.2021 - Current
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities
- Communicated with clients to determine goals and performed client assessments
- Arranged motivational exercise programs to promote healthy lifestyle choices
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Studied multiple programs to provide health education, wellness and fitness program development to clients
- Assisted clients with developing reasonable diets and nutritional guidelines.
Social Media Manager
Fischer Marketing
Norman
10.2021 - Current
- Developed and implemented strategic social media marketing plans
- Analyzed market data to determine ways to reach target audience or intended segments
- Enhanced organic search result ranking and managed paid search marketing to maximize SEO
- Engaged with and responded to online audience through relevant comments
- Developed and maintained companies' corporate image and identity using logos and signage.
Administrative Assistant
Keller Williams Mulinix Realty
Norman
09.2021 - 09.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Keyed in customer contacts and delivery dates to update details in company databases
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Developed and implemented strategic social media marketing plans
- Enhanced organic search result ranking and managed paid search marketing to maximize SEO.
Realtor
Keller Williams Mulinix Realty
Norman
10.2020 - 09.2022
- Managed real estate transactions from initiation to closing
- Scheduled home viewings with potential buyers
- Maintained current and accurate CRM database of prospective customers
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
- Generated list of properties to meet specific client needs
- Researched and determined competitive market price
- Accompanied buyers during property inspections.
Social Media Manager
Solar Power of Oklahoma
Oklahoma City
03.2019 - 03.2020
- Developed and implemented strategic social media marketing plans
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, and revenue-focused activities
- Utilized Twitter and Facebook to promote products, services, and content
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement
- Collaborated with public figures, companies, and press to boost and enhance brand on social media
- Built and maintained corporate image, brand and identity
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Server
MELTING POT
Oklahoma City
03.2018 - 03.2020
- Greeted customers, answered questions, and recommended specials to increase profits
- Operated POS terminals to input orders, split bills, and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
- Prepared salads, appetizers, and garnishes to assist kitchen staff
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Retail Sales Associate
Altar'd State
Oklahoma City
09.2017 - 09.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High School Diploma -
OWASSO HIGH SCHOOL
05.2018
Vocal Performance Degree -
University of Central Oklahoma
05.2018
Skills
- Communication Skills
- Customer Service
- Teamwork
- Adaptability
- Leadership
- Ability to Work in a Team
- Sales
- Email Marketing
- Copywriting
- Digital Media
- Content Creation
- Time Management
- Video Editing
- Team Building
- Critical Thinking
- Multitasking
- Editing
- Timelines
- Spreadsheets
- Digital Content
- Client Coaching
- Service Marketing
- Goal setting and planning
Certification
- CPR Certified
Timeline
Personal Trainer
Self-Employed
10.2021 - Current
Social Media Manager
Fischer Marketing
10.2021 - Current
Administrative Assistant
Keller Williams Mulinix Realty
09.2021 - 09.2022
Realtor
Keller Williams Mulinix Realty
10.2020 - 09.2022
Social Media Manager
Solar Power of Oklahoma
03.2019 - 03.2020
Server
MELTING POT
03.2018 - 03.2020
Retail Sales Associate
Altar'd State
09.2017 - 09.2018
High School Diploma -
OWASSO HIGH SCHOOL
Vocal Performance Degree -
University of Central Oklahoma
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