Katelyn Rivas
McAllen,OK
Summary
Compassionate and detail-oriented professional with a background in medical administration, patient services, and billing. Known for excellent communication, empathy, and organization in fast-paced healthcare environments. Experienced in patient coordination while maintaining accuracy and confidentiality. Recognized for being a reliable team member often recruited for administrative support roles due to exceptional work ethic and multitasking skills.
Overview
11
11
years of professional experience
Work History
Licensed Real Estate Agent
TNT Real Estate
01.2020 - Current
- Manage transactions from listing through closing while ensuring client satisfaction and regulatory compliance.
- Coordinate communication between clients, lenders, and inspectors to ensure smooth closings.
- Known for clear communication, attention to detail, and maintaining confidentiality — skills directly transferable to patient and medical record management.
Office Manager / Medical Biller (Contract / Part-Time)
Del Valle Medical Supply
03.2025 - 09.2025
- Played a key role in re-establishing operations for a newly purchased medical supply office, setting up billing systems, workflows, and staff training from the ground up.
- Verified patient insurance coverage and eligibility while maintaining detailed and compliant records.
- Reviewed medical documentation to ensure completeness and compliance with payer regulations.
- Resolved claim denials, securing successful reimbursements from multiple insurance carriers.
- Trained new staff on billing software and standardized procedures, improving department efficiency.
- Introduced documentation workflows that reduced claim errors and improved turnaround time.
- Collaborated with clinical teams and vendors to coordinate patient intake, documentation, and authorizations during a departmental expansion period.
Medical Biller / Office Administrator (Contract / Part-Time)
Ideal DME
03.2023 - 02.2024
- Supervised day-to-day operations for a durable medical equipment (DME) provider.
- Managed patient billing, insurance claims, and compliance with Medicare and Medicaid.
- Coordinated orders, prior authorizations, and patient documentation with referring physicians.
- Recruited on a short-term basis for organizational support and process improvement due to reputation for reliability and strong administrative skills.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Assistant / Transaction Coordinator
Encore Fine Properties (Gustavo Guardiola Team)
01.2022 - 01.2023
- Handled scheduling, client communication, and contract documentation.
- Coordinated repairs, inspections, and follow-ups between agents, buyers, and sellers.
Retail Sales Associate – Kendra Scott / LOFT
01.2017 - 01.2020
- Delivered excellent customer service and handled high-volume transactions.
- Gained strong communication and organization skills applicable to patient care and administrative roles.
Administrative Assistant
Anchor Medical Billing
01.2015 - 01.2017
- Answered and directed calls, managed patient files, and prepared detailed reports.
- Verified patient eligibility, handled insurance communications, and ensured accurate billing.
- Supported daily office operations and patient coordination for multiple providers.
Education
Undergraduate Degree -
University of Texas Rio Grande Valley (UTRGV)
Edinburg, TXLicensed Real Estate Agent - undefined
Champions School of Real Estate
San Antonio, TXSkills
- Medical Billing & Insurance Verification
- Empathetic Communication & Patient Relationship Building
- HIPAA Compliance
- Office Management & Coordination
- Bilingual: English & Spanish
- Customer Service & Professional Communication
- Time Management & Organization
- Problem Solving & Adaptability in Fast-Paced Environments
- Transaction management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Office Manager / Medical Biller (Contract / Part-Time)
Del Valle Medical Supply
03.2025 - 09.2025
Medical Biller / Office Administrator (Contract / Part-Time)
Ideal DME
03.2023 - 02.2024
Assistant / Transaction Coordinator
Encore Fine Properties (Gustavo Guardiola Team)
01.2022 - 01.2023
Licensed Real Estate Agent
TNT Real Estate
01.2020 - Current
Retail Sales Associate – Kendra Scott / LOFT
01.2017 - 01.2020
Administrative Assistant
Anchor Medical Billing
01.2015 - 01.2017
Licensed Real Estate Agent - undefined
Champions School of Real Estate
Undergraduate Degree -
University of Texas Rio Grande Valley (UTRGV)