Katelyn Robinson
Rumford,ME
Summary
Outgoing and enthusiastic individual with 10+ years of customer service experience who is ready to learn all that needed to be successful wherever she is at.
Overview
15
15
years of professional experience
Work History
Cashier
Rusty Lantern Market
03.2025 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Front End Supervisor
Ocean State Job Lot
04.2024 - 07.2024
- Supervise and handle all front-end operations, including cash registers, customer service, and checkout lines, establishing positive energy and high customer satisfaction
- Handle customer complaints and issues, providing solutions and ensuring customer satisfaction while maintaining company policies
- Coordinate with the store management and other departments to facilitate smooth operations, including addressing any logistical challenges that affect the front end.
Housekeeping/Laundry Aid
Maine Veterans home
10.2023 - 07.2024
- Dutch and clean furniture and fixtures, walls, and baseboards; doors, ceilings, stairwells, mirrors, etc., to maintain the facility's appearance
- Responsible for the terminal cleaning of residents' rooms upon transfer, discharge, or death of the occupant
- Sorting, washing, drying, pressing, and folding clothing and other clothing items, assuring they return to the correct resident.
Assistant editor
Turner Publishing
01.2022 - 05.2023
- Working with team members and assigning articles and projects to staff and freelance writers
- Reviewing written work for accuracy, sense, content, and readability and making suggestions for improvements
- Using search engine optimization (SEO) to guide team members in creating topics of interest.
Sales associate
Dollar General
11.2018 - 12.2019
- Welcoming customers and offering my undivided attention to assist with all of their needs
- Totaling purchases and processing cash, check, and credit card payments
- Processing exchanges, returns, and refunds according to company policies.
Sales associate
JCPenney
01.2018 - 12.2019
- Welcoming customers and offering my undivided attention to assist with all of their needs
- Totaling purchases and processing cash, check, and credit card payments
- Processing exchanges, returns, and refunds according to company policies.
Sales associate
Walmart
10.2015 - 03.2016
- Welcoming customers and offering my undivided attention to assist with all of their needs
- Totaling purchases and processing cash, check, and credit card payments
- Processing exchanges, returns, and refunds according to company policies.
Sales associate
Hannaford
10.2014 - 03.2015
- Welcoming customers and offering my undivided attention to assist with all of their needs
- Totaling purchases and processing cash, check, and credit card payments
- Processing exchanges, returns, and refunds according to company policies.
Assisted in VBS
Mexico First Baptist Church
07.2010 - 07.2013
- Three years in a row, I assisted in VBS (Vacation Bible School) working with kids of all ages to get to and from their lessons and participating in the skits. I was part of the background getting things set up and preparing a fun atmosphere for them.
Education
Bachelors - Business Management
Southern New Hampsire University
06.2025
Diploma - undefined
Mountain Valley High School
06.2014
Skills
- Excellent interpersonal skills
- Outstanding communication skills
- Creative problem solver
- Open minded
- Credit and cash transactions
- Attention to detail
- Customer relations
- Payment processing
- Customer service
- Fast learner
- Returns processing
- Drawer balancing
Hobbies and Interests
- Writing
- Reading
- Photography
- Animals
- Volunteering
- Customer Service
- Exploring
Publications
- Ducks Eat Pancakes, Pen it! Publications, This is the first children's book I wrote and published through Pen it! Publications. My daughter Emma helped me come up with it at 2. The book highlights being okay with one's uniqueness through Derrick duck, pancake lover., 05/01/19
- Henry Hippo and the Hairy Situation, Pen it! Publications, This is the second children's book I wrote and published. It is about a hippo who finds a young monkey and goes on an adventure to help find its mom., 02/01/20
- News article, Turner Publishing, I wrote this article for Turner Publications about a man named Jim who works and lives in Mexico Maine. He was named Mexico man of the year and I had the honor of writing about it., 02/01/22
- Falling in love- with a fall wedding, Sun Journal, I wrote this article for the Sun Journal about a fall wedding based on a theme that was picked for me from the editor. I interviewed the couple, was given permission to use their pictures and wrote up the article., 08/01/21
Certification
I got my badge of honor for Applied Marketing Strategies and having finished the course. I am now proficient with entry level skills for developing and creating decisions about the marketing mix regarding a given target market.
- Academic award, Southern New Hampshire University - Spring 2025
Timeline
Cashier
Rusty Lantern Market
03.2025 - Current
Front End Supervisor
Ocean State Job Lot
04.2024 - 07.2024
Housekeeping/Laundry Aid
Maine Veterans home
10.2023 - 07.2024
Assistant editor
Turner Publishing
01.2022 - 05.2023
Sales associate
Dollar General
11.2018 - 12.2019
Sales associate
JCPenney
01.2018 - 12.2019
Sales associate
Walmart
10.2015 - 03.2016
Sales associate
Hannaford
10.2014 - 03.2015
Assisted in VBS
Mexico First Baptist Church
07.2010 - 07.2013
Bachelors - Business Management
Southern New Hampsire University
Diploma - undefined
Mountain Valley High School