Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Katelyn Ronquille

Saint Amant,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
01.2019 - 01.2022
  • Operated manual and electric appliances to peel, slice and trim food.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Assisted guests, including offering personable greetings and taking orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

Information Desk Clerk

Neuromedical Center
08.2021 - 04.2022
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Resolved customer problems and complaints.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Auto Premium Associate Company

Go Auto Insurance
07.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Handled customer inquiries courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting and service concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Processed customer payments promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.

Education

High School Diploma -

St. Amant High School
Saint Amant, LA
12.2019

Skills

  • Daily Food Preparation
  • Documentation and Recordkeeping
  • Multitasking and Organization
  • Employee Training and Supervision
  • Cash Drawer Operations
  • Teamwork and Collaboration
  • Stocking and Replenishing
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Safe Food Handling
  • Dependable and Cooperative
  • POS System Operation
  • Problem Solving
  • Microsoft Word
  • Microsoft Excel
  • Credit Card Payment Processing

Timeline

Auto Premium Associate Company

Go Auto Insurance
07.2022 - Current

Information Desk Clerk

Neuromedical Center
08.2021 - 04.2022

Sandwich Artist

SUBWAY®Restaurants
01.2019 - 01.2022

High School Diploma -

St. Amant High School

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Katelyn Ronquille