Katelyn Rowland
Brentwood
Summary
Experienced Assistant Manager with a strong sense of reliability and organization. Expert in prioritization, consistently delivering quality results within deadlines. Thrives in dynamic, high-pressure environments, navigating challenges with ease. Successful track record managing multiple projects and excelling under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Manager
Panera Bread
10.2023 - Current
- Boosted employee satisfaction and performance through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies..
- Promoted customer-centric approach, leading to repeat business and referrals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements
- Executed comprehensive inventory checks.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Dave and Buster
03.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Starbucks
06.2022 - 02.2023
- Helped oversee the daily operations of the store, managing staff and inventory
- Interviewed potential job candidates and made hiring recommendations to general manager
- Assisted with new employee training and conducted performance reviews to track overall progress
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
Loan Processor
Finance of America
07.2020 - 05.2022
- Collected required documentation from applicants and followed up on missing items
- Submitted approved mortgage loan files to loan closer for settlement
- Prepared loan files for submission to underwriting by updating MLS and ordering titles, insurance and appraisals
- Monitored loans within pipeline to prevent delays or interruptions
Hostess
Mel's Diner
02.2020 - 07.2020
- Greet and seat customers at a busy restaurant
- Pack to-go orders and act as cashier
- Maintained clean and neat workplace and dining room area
- Answered phone calls to take reservations and address guest questions and concerns
- Observed food handling and sanitation requirements to reduce risks
Household Manager / Nanny
Household Manager/ Nanny
03.2019 - 02.2020
- Got children ready for school, dropped off, and picked up
- Did homework, and packed backpack for the following day
- Maintained cleanliness of home
- Ran errands and other tasks
- Cared for children, and cooked healthy dinners for a family of 7
Receptionist
Super Cuts
08.2018 - 02.2019
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Scheduled appointments for the stylist staff
- Managed single-line system to handle more than 50 incoming calls per day
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Oversaw salon inventory by restocking supplies and submitting purchase orders for new salon-use and retail products
- Welcomed visitors upon entrance, answered inquiries and directed questions or appointments to appropriate personnel
Sales Associate
Party City
03.2018 - 07.2018
- Sold various products by explaining unique features and educating customers on proper application
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Used register system to ring up customer purchases, process payments and issue receipts
Merchandising Specialist
Party City
12.2017 - 04.2018
- Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Allocated tasks to employees daily and monitored activity and task completion
- Ensured the shop was closed and opened properly
Sales Associate
Party City
08.2017 - 12.2017
- Resolve customer complaints regarding sales and service
- Greet customers, ascertain and recommend, select merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Education
High School Diploma -
LIBERTY HIGH SCHOOL
Brentwood, CA06.2017
Skills
- Team leadership
- Time management
- Self-motivated
- Organization and efficiency
- Multi-line telephone skills
- Multitasking ability
- Cash handling accuracy
- Safe food handling
- Customer service oriented
- Problem solving
Certification
Food Handlers
Timeline
Team Manager
Panera Bread
10.2023 - Current
Server
Dave and Buster
03.2023 - 10.2023
Assistant Manager
Starbucks
06.2022 - 02.2023
Loan Processor
Finance of America
07.2020 - 05.2022
Hostess
Mel's Diner
02.2020 - 07.2020
Household Manager / Nanny
Household Manager/ Nanny
03.2019 - 02.2020
Receptionist
Super Cuts
08.2018 - 02.2019
Sales Associate
Party City
03.2018 - 07.2018
Merchandising Specialist
Party City
12.2017 - 04.2018
Sales Associate
Party City
08.2017 - 12.2017
High School Diploma -
LIBERTY HIGH SCHOOL
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