Katelyn Ruiz
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Humana
07.2021 - 12.2023
- Resolved customer inquiries and complaints efficiently, ensuring customer satisfaction and maintaining positive reputation
- Handled escalated customer issues with patience and empathy, finding solutions and de-escalating tense situations
- Demonstrated excellent communication skills, ensuring clear and concise information to customers
- Received positive customer feedback, consistently achieving high satisfaction ratings
- Collaborated with team members to streamline processes and improve overall customer experience
- Demonstrated ability to handle high call volumes and effectively address customer inquiries and complaints
- Followed up with customers about resolved issues to maintain high standards of customer service.
SALES ASSOCIATE
Goodwill
06.2020 - 07.2021
- Expertise in product knowledge and ability to effectively communicate features and benefits to customers
- Proven track record of meeting and exceeding sales targets consistently
- Collaborated with team members to effectively merchandise and promote products for maximum visibility
- Managed diverse customer base and consistently met or exceeded sales targets
- Developed strong product knowledge to effectively assist customers and drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CASHIER
China Rose
03.2019 - 05.2020
- Knowledgeable in maintaining clean and organized cashier stations, promoting professional and inviting atmosphere
- Skilled in providing exceptional customer service and resolving customer complaints effectively
- Consistently achieved high accuracy in cash management, ensuring cash drawer balance at the end of each shift
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
John Jay Highschool
San Antonio, TX06.2019
Some College (No Degree) - Criminal Justice
Northwest Vista College
San Antonio, TXSkills
- Appointment Scheduling
- Data Collection
- Complaint resolution
- Account updating
- Data Entry
- Professional telephone demeanor
- Computer Proficiency
- Customer Education
- Multi-line phone talent
- Active Listening
- Client Relations
- Critical Thinking
- Call triaging
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Humana
07.2021 - 12.2023
SALES ASSOCIATE
Goodwill
06.2020 - 07.2021
CASHIER
China Rose
03.2019 - 05.2020
High School Diploma -
John Jay Highschool
Some College (No Degree) - Criminal Justice
Northwest Vista College
Similar Profiles
Autumn RobertsAutumn Roberts
Customer Service Advocate at Conduent/HumanaCustomer Service Advocate at Conduent/Humana
KIMBERLEY ALLISONKIMBERLEY ALLISON
Healthcare Customer Service Representative at Conduent ( Humana)Healthcare Customer Service Representative at Conduent ( Humana)
Bianca JonesBianca Jones
Agent/Customer Service Representative at Conduent/ Humana MedicareAgent/Customer Service Representative at Conduent/ Humana Medicare
Sandra WalkerSandra Walker
Data Scientist/Analyst at Knowesis Inc.Data Scientist/Analyst at Knowesis Inc.
Jack EllingwoodJack Ellingwood
Day Dry Runner at Labatt Food ServiceDay Dry Runner at Labatt Food Service