Katelyn Sanders
Abilene
Summary
Driven Account Manager, Team Lead, and Onboarding Specialist with over 10 years of experience delivering professional support to dentists, managers, patients, and employees. Highly organized and reliable, skilled in managing multiple projects while maintaining a positive attitude. A leader who focuses on leading by example and coaching, rather than just managing.
Overview
9
9
years of professional experience
Work History
Account Manager, Team Lead
Dentsply Sirona
04.2024 - Current
- Grew the value of a new department from $0 to $3 million within a year.
- Managed pre-employment screenings, background checks, onboarding documents, and successfully onboarded over 200 dentists across the country.
- Conducted personalized training sessions for providers, educating them on our product and software.
- Monitored provider performance metrics including completion rates, eligibility rates, sales, voluntary attrition, and NPS, and delivered targeted training as needed.
- Recruited, built, and trained a team of 6 Account Managers.
- Manage payroll, schedules, and accept time off requests allowing adequate coverage.
- Managed a diverse portfolio of accounts, ensuring efficient communication and swift problem resolution.
- Partnered with the sales team to identify opportunities for upselling and expanding the client base.
- Negotiated contract terms with clients, securing mutually beneficial agreements.
- Fostered strong, long-term relationships with key stakeholders in assigned accounts, ensuring trust and client loyalty.
Clinical Support Team Lead
Dentsply Sirona
03.2021 - 04.2024
- Establish clear performance metrics for the team to help in tracking progress towards set targets effectively.
- Assess customer requirements and feedback to enhance products and services increasing CSAT and NPS scores.
- Provide mentorship and guidance to employees to ensure successful completion of assigned tasks.
- Conduct weekly team gatherings to keep team members informed about company news and updates.
- Manage payroll, schedules, and accept time off requests allowing adequate coverage.
- Discover innovative tools and technologies to empower team members and facilitate smooth collaboration among departments.
- Conduct regular progress reviews with individual team members to identify areas for improvement and provide guidance and coaching on career development opportunities.
- Ensure a healthy SLA within channels utilized by team members for support.
- Assist and mentor team members in determining optimal next steps when assisting a customer's journey.
Registered Dental Assistant
JT Orthodontics
08.2020 - 03.2021
- Recorded patient health histories, documented current symptoms, and pulled records from prior visits for the dentist to view and evaluate.
- Sterilized rooms, prepped equipment and instruments for 30-40 patients daily.
- Prepared comprehensive radiological images and treatment records for patients throughout their smile journey.
- Supported dentists during procedures, assisting in wire placement, bonding attachments, and fitting removable and non-removable appliances.
- Used Dolphin Imaging to document and maintain patient information and health background.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Performed digital scans to accurately obtain patient dental anatomy.
Registered Dental Assistant
Carlton Orthodontics
09.2016 - 08.2020
- Recorded patient health histories, documented current symptoms, and pulled records from prior visits for the dentist to view and evaluate.
- Sterilized rooms, prepped equipment and instruments for 20-30 patient appointments daily.
- Prepared comprehensive radiological images and treatment records to ensure a safe and healthy treatment.
- Impressed detailed dental impressions to pour and trim professional study models.
- Prepared and placed copper Niti and stainless steel arch wires to ensure desirable treatment results.
- Assisted the dentist in banding and bonding dental appliances.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
Education
Registered Dental Assistant
Abilene Dental Assistant School
09.2015
High School Diploma -
Anson High School
05.2014
Skills
- Proficient in Microsoft programs
- Eaglesoft Software
- Dolphin Imaging
- Coaching and Mentoring
- Health and Safety Management
- Employee Hiring and Training
- Account Management
- Client onboarding
- Registered Dental Assistant
Timeline
Account Manager, Team Lead
Dentsply Sirona
04.2024 - Current
Clinical Support Team Lead
Dentsply Sirona
03.2021 - 04.2024
Registered Dental Assistant
JT Orthodontics
08.2020 - 03.2021
Registered Dental Assistant
Carlton Orthodontics
09.2016 - 08.2020
High School Diploma -
Anson High School
Registered Dental Assistant
Abilene Dental Assistant School
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