Katelyn Sanderson
Loveland,OH
Summary
I have a degree in pastry arts and am currently pursuing my Bachelor's in Marketing and Advertisement. My ultimate goal is to become a pastry chef while also playing an active role in the marketing efforts of the kitchen I am a part of. By combining my culinary skills with my marketing knowledge, I aim to create innovative strategies that showcase our unique creations, attract more customers, and keep our business thriving. I’m passionate about not only crafting delicious pastries but also ensuring that our kitchen's story and offerings reach a wider audience through effective marketing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Support Specialist
AutoGrowl
09.2024 - Current
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Increased website traffic by creating high-quality, SEO-optimized content for various clients.
Customer Support Coordinator
TQL
05.2023 - 06.2024
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Determined job urgency and priorities to satisfy customer requirements.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
Pastry Internship
Cocoa Bites
04.2019 - 12.2020
- Scaled out and mixed ingredients according to recipes and procedures.
- Prepared wide variety of goods such as cakes, cookies and scones by following traditional and modern recipes.
- Created new dessert items for seasonal and special events.
- Expanded knowledge of various baking techniques through hands-on practice and ongoing training under the supervision of skilled professionals.
- Maintained high standards of food safety and hygiene through proper handling, storage, and sanitation practices.
- Gained valuable experience working within a fast-paced professional bakery setting while adhering to deadlines.
Pastry Internship
3 Sweet Girls Cakery
03.2020 - 08.2020
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Cleaned and maintained kitchen equipment and oven.
Education
Bachelor of Arts - Applied Marketing And Advertisement
Grand Canyon University
Phoenix, AZ05-2026
Associate of Arts - Pastry Arts
The Midwest Culinary Institute
Cincinnati, OH04-2023
Certificate - Culinary Arts
Midwest Culinary Institute
Cincinnati, OH04-2023
Certificate - Business
Midwest Culinary Institute
Cincinnati, OH04-2023
Skills
- Pastry techniques
- Pastry preparation
- Ingredient knowledge
- Menu planning
- Sanitation practices
- New recipe development
- Recipe creation
- Dessert preparation
- Restaurant experience
- Food plating
- Flavor pairing
- Food safety
Certification
ServSafe Manager Certification
Timeline
Digital Support Specialist
AutoGrowl
09.2024 - Current
Customer Support Coordinator
TQL
05.2023 - 06.2024
Pastry Internship
3 Sweet Girls Cakery
03.2020 - 08.2020
Pastry Internship
Cocoa Bites
04.2019 - 12.2020
ServSafe Manager Certification
Bachelor of Arts - Applied Marketing And Advertisement
Grand Canyon University
Associate of Arts - Pastry Arts
The Midwest Culinary Institute
Certificate - Culinary Arts
Midwest Culinary Institute
Certificate - Business
Midwest Culinary Institute
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