Katelyn Sather
Austin,TX
Summary
Dynamic Food and Beverage Supervisor with a proven track record in enhancing restaurant operations and elevating customer satisfaction. Skilled in specialty drink preparation and knowledgeable about wine and beer, consistently exceeding sales targets through personalized customer engagement. Recognized for leadership in training teams to deliver exceptional service while implementing process improvements that drive operational efficiency and profitability. Aiming to further advance operational excellence within the hospitality industry.
Overview
4
4
years of professional experience
Work History
Food and Beverage Supervisor
Simona’s/Colton House Hotel
Austin, TX
08.2023 - Current
- Operated cash register and Toast(POS) system for transactions and made proper change for cash transactions.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Prepared and served classic coffee, espresso drinks, blended coffees, specialty beverages and teas.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
Lead Bartender
Nightcap
Austin , TX
12.2022 - 08.2023
- Enhanced proficiency in operating Open-Table and Toast systems.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Handled inventory management and ensured regulation compliance.
Mixologist/Shift Leader
The Beer Plant
Austin , TX
01.2022 - 12.2022
- Assumed leadership role and mastered software applications Resy and Toast.
- Calculated cash balance during shift changes and at closing, and addressed high-priority customer issues during managerial absence.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
Front of House Manager
Something In Between
Copperas Cove, TX
04.2021 - 01.2022
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
Education
High School Diploma -
Lampasas High School
Lampasas, TX05.2020
Skills
- Career-Oriented
- Inviting Presence
- Beverage Selection Expertise
- Procurement Coordination
- Strategic Issue Analysis
- Basic Understanding of Widely Used Software
- High-Quality Client Service
Certifications
- Learn2serve Food-handler training course
- OAG Hotel Training
- TABC
- Learn2serve Food manager certification program
- Columbia Hospitality Certified Trainer course
References
Anneka High
- (512)7455956
Calley Harrell
- +1 (512) 648-0060
Kyle Kinder
- +1 (718) 607-5123
Kaitlyn Hughes
- (214) 636-2954
Timeline
Food and Beverage Supervisor
Simona’s/Colton House Hotel
08.2023 - Current
Lead Bartender
Nightcap
12.2022 - 08.2023
Mixologist/Shift Leader
The Beer Plant
01.2022 - 12.2022
Front of House Manager
Something In Between
04.2021 - 01.2022
High School Diploma -
Lampasas High School
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