Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Savoie

Franklin,LA

Summary

Proven leader and dedicated customer service professional with a track record of enhancing customer satisfaction at Advance America. Excelled in problem-solving and critical thinking, significantly improving client loyalty. Demonstrated reliability and a positive attitude, fostering team collaboration and maintaining high-quality standards. Skilled in data entry and active listening, adept at managing high-stress situations and ensuring operational excellence. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

9
9
years of professional experience

Work History

stay home

01.2018 - Current
I had my son and quit working to raise him.

Customer Service Representative

Advance America
12.2016 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

Babysitter

Kortlyn Lege
04.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.

Front Desk Concierge

Holiday Inn Express Hotel
09.2016 - 12.2016
  • Used internal software to process reservations, check-ins and check-outs.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented effective strategies for managing overbookings and walk-ins, minimizing guest dissatisfaction during high demand periods.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Leader

Sky Zone Trampoline Park
12.2015 - 12.2016
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

High School Diploma -

Centeville High
Centerville, LA
05.2014

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Work Ethic and Integrity
  • Patience and Empathy
  • Data Entry
  • Active Listening
  • Critical Thinking
  • Reliability
  • Time Management
  • Dependability
  • Maintaining safe environment

Timeline

Babysitter

Kortlyn Lege
04.2018 - Current

stay home

01.2018 - Current

Customer Service Representative

Advance America
12.2016 - 01.2018

Front Desk Concierge

Holiday Inn Express Hotel
09.2016 - 12.2016

Team Leader

Sky Zone Trampoline Park
12.2015 - 12.2016

High School Diploma -

Centeville High

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Katelyn Savoie