Katelyn Sax
Cheyenne
Summary
Reliable Shift Leader with 7 years in the service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's
04.2024 - Current
- A shift lead plays a critical role in managing a business's day-to-day activities
- They are responsible for supervising and guiding the staff, addressing any issues that may arise, ensuring that customer orders are handled accurately and promptly, managing cash transactions, reconciling sales, and upholding high standards of cleanliness and safety within the establishment.
Assistant Manager
Subway
03.2023 - 04.2024
- Tracked food supplies, worked the counter when needed, ensured food safety, handled busy periods professionally, handled transactions, interviewed and trained employees, maintained records and schedules, and ensured cleanliness and food preparation standards.
General Manager
Inta Juice
03.2023 - 09.2023
- Promoted a positive atmosphere, handled food preparation, maintained a calm demeanor, processed POS transactions, created policies for customer satisfaction, delivered training, oversaw vendor communication, calculated inventory, resolved problem situations, oversaw budgets and expenses, recruited, hired, and trained new employees, monitored cash discrepancies and inventory shrinkage, tracked employee attendance and punctuality, scheduled shifts, and customized merchandise displays.
Sales Associate
The Home Depot
05.2022 - 10.2022
- During my time at Home Depot, I welcomed and assisted customers, suggested products, and processed purchases
- I also focused on building rapport with customers, ensuring they felt valued, and helping them locate products
- Additionally, I kept the store organized, attended sales meetings and training sessions and followed safety policies
- I collaborated with the team to ensure efficient operations, and whenever there were customer challenges, I utilized my product knowledge to provide relevant solutions, ensuring customer satisfaction.
Shift Leader
Subway
07.2021 - 07.2022
- As a Shift Lead, my responsibilities included warmly welcoming and assisting guests, preparing various menu items, handling transactions with a POS system, maintaining store cleanliness and organization, ensuring compliance with food safety standards, and efficiently handling paperwork and processing tasks.
In-Shop
Jimmy John's
07.2020 - 07.2021
- As an In-Shop crew member at Jimmy John's, I'd make sandwiches, take customer orders, maintain cleanliness, follow safety procedures, know the menu, and communicate with other team members
- This position requires hustling throughout the shift, maintaining a professional appearance, and maintaining composure in a high-volume situation.
Customer Service Representative
TJX Companies
10.2019 - 01.2020
- During my time at TJX, my primary role involved ensuring customer satisfaction by providing helpful information, addressing complaints, and following up with customers via email
- I also learned to submit claims using Microsoft Office 2016, Sharepoint, and Service Now
- My responsibilities included assisting in purchases, checking customer accounts, handling emails and calls, booking appointments, and addressing billing issues and order inquiries.
Temp Worker
LGC Hospitality
12.2018 - 10.2019
- With LGC, I worked at various events that required customer service and food safety, and I followed specific hospitality criteria focused on making the guests/customers happy
- These include Concessions, Cashier, Counter Attendant, Food Runner, Server, Suite Attendant, Bar-backing, dishwasher, Kitchen Utility Worker, Food Prep, and Tray Prep/Servers
- I gained valuable experience in these roles and developed vital customer service and food handling skills while ensuring the satisfaction of the guests and customers.
Crew Member
Subway
10.2017 - 12.2018
- As a crew member, my responsibilities included greeting guests with a friendly attitude, helping them with their orders, preparing a range of sandwiches and other menu items, accurately processing cash transactions, and diligently upholding the cleanliness and tidiness of the store at all times.
Education
High School Diploma -
Alamo Heights High School
06.2019
Skills
- Customer service
- ServiceNow
- Food Handling
- Schedule management
- Inventory management
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
Certification
Food Handler Certification, ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader
Jersey Mike's
04.2024 - Current
Assistant Manager
Subway
03.2023 - 04.2024
General Manager
Inta Juice
03.2023 - 09.2023
Sales Associate
The Home Depot
05.2022 - 10.2022
Shift Leader
Subway
07.2021 - 07.2022
In-Shop
Jimmy John's
07.2020 - 07.2021
Customer Service Representative
TJX Companies
10.2019 - 01.2020
Temp Worker
LGC Hospitality
12.2018 - 10.2019
Crew Member
Subway
10.2017 - 12.2018
High School Diploma -
Alamo Heights High School
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