Katelyn Schoeneweiss
Rochester
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Physician Support Specialist
University of Rochester Gastroenterolgy
08.2018 - Current
- Answered phone calls and messages. Scheduled appointments, and handled patient inquiries.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
- Ensured patient confidentiality and privacy were maintained with meticulous record-keeping and adherence to HIPAA regulations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Outpatient Access Specialist Lead
University of Rochester Neurology
04.2017 - 08.2018
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Assisted in training new administrative staff on office procedures and software applications for seamless integration.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced team collaboration by coordinating regular staff meetings to discuss office protocols and patient care strategies.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth.
- Managed and motivated employees to be productive and engaged in work.
Outpatient Access Specialist
University of Rochester Neurology
05.2016 - 04.2017
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Supported office staff and operational requirements with administrative tasks.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Receptionist
Evolutions Hair Salon
06.2013 - 05.2016
- Assisted in maintaining a clean and welcoming salon environment to enhance client experience.
- Handled cash register operations, processing payments accurately and efficiently.
- Developed familiarity with salon products, providing informed recommendations to clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Sales Representative
Sirius XM Radio
01.2012 - 06.2013
- Collaborated with team members to refine sales scripts and improve call strategies
- Trained new agents on best practices for effective outbound calling techniques
- Implemented feedback mechanisms to enhance customer experience during calls
- Led weekly team meetings to share insights, challenges, and successful strategies
- Optimized calling scripts to enhance effectiveness, leading to higher conversion rates from prospects to customers.
- Exceeded sales quotas consistently through effective lead generation and persuasive communication skills.
- Enhanced overall company reputation by delivering exceptional customer service experiences in each interaction.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Negotiated pricing and payment terms with customers when possible to close deals.
Cleaner
Molly Maids
03.2011 - 01.2012
- Fostered strong client relationships through exceptional service and communication skills.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Pizza Maker
Dominos's Pizza
06.2008 - 03.2011
- Created customized pizza doughs using traditional recipes and high-quality ingredients.
- Operated ovens, ensuring optimal baking temperatures for perfect crusts and toppings.
- Managed inventory levels, restocking supplies to maintain efficient kitchen operations.
- Trained new staff on pizza preparation techniques and food safety protocols.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Education
Esthetics
Continental School of Beauty
Rochester NY05-2014
High School Diploma -
Rush Henrietta
Henrietta, NY06-2009
Skills
- Healthcare ethics
- Medical records management
- Managing practice operations
- Staff education and training
- Problem resolution
- Customer relations
- Critical thinking
- Active listening
- Customer service
- Data entry
- Scheduling
- Administrative support
Timeline
Physician Support Specialist
University of Rochester Gastroenterolgy
08.2018 - Current
Outpatient Access Specialist Lead
University of Rochester Neurology
04.2017 - 08.2018
Outpatient Access Specialist
University of Rochester Neurology
05.2016 - 04.2017
Receptionist
Evolutions Hair Salon
06.2013 - 05.2016
Sales Representative
Sirius XM Radio
01.2012 - 06.2013
Cleaner
Molly Maids
03.2011 - 01.2012
Pizza Maker
Dominos's Pizza
06.2008 - 03.2011
Esthetics
Continental School of Beauty
High School Diploma -
Rush Henrietta
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