Katelyn Schofield

• Screened calls and emails and responded accordingly to support executive correspondence.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Used advanced software to prepare documents, reports and presentations.
• Created expense reports, budgets and filing systems for management team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Organized and coordinated conferences and monthly meetings.
• Facilitated training and onboarding for incoming office staff.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Filed paperwork and organized computer-based information.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Wrote reports, executive summaries and newsletters.
• Worked with clients to effectively plan and coordinate logistics for special projects and events.
• Answered high volume of phone calls and email inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Supported CRM Engineering leaders: SVP of Central Performance Engineering & SVP of Sales Cloud Engineering
• Manage day to day schedules for 2 CRM Engineering SVPs to complete their obligations in an organized, efficient way. Proactively manage calendar priorities based on customer meetings, release cycles, fiscal calendars, current projects and team needs.
• Effectively interfaces with employees from other groups within Salesforce as well as Senior Executives inside and outside the company and recognizes key players within all organizations.
• Organizer of team bonding events, team meetings, full staff meetings, all hands, off-sites, one-on-ones and more.
• Arrange business travel, agenda management and expense tracking.
• Design, purchase and ship company swag. Regularly assist in giving employee awards & gifts of all kinds.
• Assist with food orders, luncheon planning, and planning of other business related meetings as requested.
• Create important and complex communications to share via Slack and email.
• Interview and write articles for the CRM Engineering Newsletter.
• Assist with PowerPoint presentations; Microsoft and Google applications.
• Leader & organizer of monthly volunteer events for various non-profit organizations.
• Meets with a Senior EA mentor regularly for training and feedback.
• Meets with the CRM EA team regularly to collaborate on various projects. Attends all TMP EA meetings and relevant training courses.
• Recently attended training courses: “7 Habits of Highly Effective People”(time management, planning and organizing), “I am remarkable” (empowerment, confidence & self-promotion)

• Represented Salesforce as the first point of customer service contact for the 6 building urban SF campus.
• Maintained day to day operations for the HQ Campus and worked with all cross functional partners including: Security, Events, Facilities, Innovation Center, and Boston Properties.
• Used the Salesforce Platform to reach over 36,0000 employees (2020) for a global customer experience.
• Greeted and assisted Salesforce guests and employees with check-in, signing NDAs and locating their destination in each HQ building.
• Handled the day to day employee requests from temporary badges to lunch deliveries.
• Excelled on this team and was offered an Administrative Assistant position.

• • Coordinate, manage and execute large party (12-200 guests) reservations by responding to inquiries via phone and email; create & print custom pre-set menus for events, handle all food ordering and set up.
  • Create invoices with exact total costs considering our guests budget for events with all menu items, services & taxes included.
  • Anticipate the needs of guests, respond accordingly to guest inquiries or problems, recognize regular guests by name and utilize the guest’s name consistently while ensuring guest satisfaction with service, food and ambiance.
  • Create employee schedules while controlling staffing and labor cost depending on profit and sales goals.
  • Training and coaching employees on proper procedures for all positions.
  • Handle all cash profits and submit cash bank deposits daily.
  • Use MICROS POS system in order to take food & drink orders, to-go orders as well as room service orders for the Marina Inn Hotel as well as fix server errors, give complimentary food & drink items & promotions.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Answered customer telephone calls promptly and appropriately handled needs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Assisted at front desk when and handled purchases at gift shop.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
• Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
• Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
• Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
• Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
• Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
• Organized implementation of new banners, displays and menus.
• Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
• Identified and addressed customer complaints to promote satisfaction and loyalty.

• • Learned to assist in all aspects of restaurant operations: reservations, staffing, menu knowledge, serving dishes, seating patrons, product knowledge taking orders as well as coaching and managing employees.
  • Greet and seat guests while coordinating reservations and responding to inquiries.
  • Answer telephone according to hotel standards, take guest reservations, and provide information regarding the restaurant or hotel services.
  • Inspect, edit, print/reprint and maintain daily menus to ensure quality condition and appearance while developing a complete working knowledge of all menu items and frequent special item changes.
• Maintained energy and enthusiasm in fast-paced environment.
• Prepared variety of different written communications, reports and documents.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Used Microsoft Word and other software tools to create documents and other communications.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend and holiday shifts.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Carried out day-to-day duties accurately and efficiently.

• • Multi award-winning, competitive Tahitian and Hawaiian dancer, show performer and instructor.
  • Instruct large Polynesian dance classes to women of all ages.
  • Review basic dance movements, design original handmade costumes, teach and create choreography, explain aspects of language & culture.
  • Serve as lead dancer and role model to studio members of all ages.
  • Conduct Polynesian dance workshops and shows in Hawaii, Mexico, Taiwan and all over California.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.