Katelyn Scotti
East Stroudsburg,PA
Summary
Developed strong organizational and problem-solving skills within fast-paced office environment. Excel in managing workflows, coordinating tasks, and ensuring smooth operations. Seeking to transition into new field where these transferrable skills can contribute to organizational success.
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Overview
4
4
years of professional experience
Work History
Operation Assistant
East Stroudsburg University of Pennsylvania
09.2023 - Current
- Assisted in managing daily operations, ensuring smooth workflow and efficiency.
- Maintained accurate records of inventory and supplies for operational needs.
- Collaborated with colleagues to streamline processes and improve service delivery.
- Participated in training sessions to learn company policies and procedures effectively.
- Assisted in preparing reports to track operational performance metrics regularly.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Operated material handling equipment to efficiently transport packages within warehouse.
- Inspected incoming and outgoing shipments for accuracy and damage control.
- Implemented process improvements to enhance package handling efficiency and minimize errors.
Restaurant Hostess
Grotto's Pizza
05.2024 - 08.2025
- Greeted and seated guests, ensuring efficient flow and optimal dining experience.
- Managed reservation system, coordinating seating arrangements to maximize capacity.
- Assisted servers in maintaining table cleanliness and readiness during peak hours.
- Trained new staff on host responsibilities and customer service protocols.
- Handled guest inquiries, resolving issues promptly to enhance satisfaction levels.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Implemented improvements in seating strategy, reducing wait times during busy periods.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
To-Go Specialist
Olive Garden
01.2022 - 08.2022
- Managed order preparation to ensure timely and accurate delivery for customers.
- Coordinated kitchen operations to optimize food quality and presentation for takeout orders.
- Trained new staff on menu offerings and efficient order processing techniques.
- Improved customer satisfaction by maintaining high standards of cleanliness and organization at service stations.
- Resolved customer inquiries and concerns promptly, reinforcing positive guest experiences.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Education
Bachelor of Science - Communication Sciences And Disorders
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2026
High School Diploma -
Crestwood High School
Mountain Top, PA06-2022
Skills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Workflow optimization
- Efficiency improvement
Languages
American Sign Language
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Gym Workouts
- Crafting and DIY Projects
- Pilates
- Interior Design
- Psychology
Timeline
Restaurant Hostess
Grotto's Pizza
05.2024 - 08.2025
Operation Assistant
East Stroudsburg University of Pennsylvania
09.2023 - Current
To-Go Specialist
Olive Garden
01.2022 - 08.2022
Bachelor of Science - Communication Sciences And Disorders
East Stroudsburg University of Pennsylvania
High School Diploma -
Crestwood High School