Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Sheffield

Bell,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

United Water Restoration Group
06.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.

Instructional Paraprofessional

Gilchrist County School District
08.2016 - 06.2023
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
  • Collaborated with teachers to create engaging lesson plans, resulting in improved student understanding of complex topics.
  • Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
  • Implemented behavior management strategies to maintain a positive and focused classroom environment.
  • Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
  • Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.

Sales Associate

RiverRun Olive Oil Company
07.2016 - 12.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.

CNA

Ayers Health & Rehabilitation Center
02.2015 - 07.2016
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.

Restaurant Server

Beef O' Brady's
06.2014 - 04.2015
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.

Education

High School Diploma -

Bell High School
Bell, FL
06.2014

Skills

  • Data Entry
  • Contract Administration
  • Operations Management
  • Administrative Support
  • Bookkeeping
  • Billing
  • Inventory Control

Timeline

Office Manager

United Water Restoration Group
06.2023 - Current

Instructional Paraprofessional

Gilchrist County School District
08.2016 - 06.2023

Sales Associate

RiverRun Olive Oil Company
07.2016 - 12.2019

CNA

Ayers Health & Rehabilitation Center
02.2015 - 07.2016

Restaurant Server

Beef O' Brady's
06.2014 - 04.2015

High School Diploma -

Bell High School

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Katelyn Sheffield