Katelyn Sherwood
New Port Richey,FL
Summary
Dynamic leader with a proven track record at Mamma Mia Pizzeria, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and complex problem-solving, demonstrating exceptional customer service over 8 years. Skilled in cash handling and maintaining cleanliness standards, consistently achieving goals with a strong work ethic.
Overview
9
9
years of professional experience
Work History
Manager/Cook
Mamma Mia Pizzeria
10.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Patient Care Technician
HCA Trinity Florida Hospital
03.2022 - 07.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Receptionist
Childrens Medical Center
11.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - N/A
St Petersburg College
Palm Harbor, FL12.2020
High School Diploma -
Ridgewood Highschool
New Port Richey, FL05.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strong Work Ethic
- Cash Handling
- Exceptional customer service 8 years
- Cleanliness standards
- Safe Food Handling
- Money Handling
Timeline
Patient Care Technician
HCA Trinity Florida Hospital
03.2022 - 07.2022
Receptionist
Childrens Medical Center
11.2021 - 02.2022
Manager/Cook
Mamma Mia Pizzeria
10.2015 - Current
Associate of Arts - N/A
St Petersburg College
High School Diploma -
Ridgewood Highschool
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