Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Sherwood

New Port Richey,FL

Summary

Dynamic leader with a proven track record at Mamma Mia Pizzeria, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and complex problem-solving, demonstrating exceptional customer service over 8 years. Skilled in cash handling and maintaining cleanliness standards, consistently achieving goals with a strong work ethic.

Overview

9
9
years of professional experience

Work History

Manager/Cook

Mamma Mia Pizzeria
10.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Patient Care Technician

HCA Trinity Florida Hospital
03.2022 - 07.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.

Receptionist

Childrens Medical Center
11.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts - N/A

St Petersburg College
Palm Harbor, FL
12.2020

High School Diploma -

Ridgewood Highschool
New Port Richey, FL
05.2017

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Strong Work Ethic
  • Cash Handling
  • Exceptional customer service 8 years
  • Cleanliness standards
  • Safe Food Handling
  • Money Handling

Timeline

Patient Care Technician

HCA Trinity Florida Hospital
03.2022 - 07.2022

Receptionist

Childrens Medical Center
11.2021 - 02.2022

Manager/Cook

Mamma Mia Pizzeria
10.2015 - Current

Associate of Arts - N/A

St Petersburg College

High School Diploma -

Ridgewood Highschool

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