Katelyn Shields

• Manages high-impact client interactions, ensuring swift resolution of inquiries and maintaining exceptional service standards.

• Analyze and investigate emerging fraud trends to develop and refine algorithms for fraud prevention across multiple client accounts.

• Generate detailed reports, communicate insights and updates with management and colleagues, and address client requests promptly and effectively.

• Identify and track trending fraud patterns to enhance prevention strategies and mitigate risk.

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• Collaborated with cross-functional teams to develop innovative solutions, fostering a culture of creative problem solving.
• Championed the identification of emerging fraud trends, implementing innovative strategies to proactively counteract new threats.
• Identified and tracked trending fraud patterns to enhance prevention strategies and mitigate risk.

• Monitored and analyzed transaction data using Falcon software to identify and assess potentially fraudulent activity.
• Reached out to customers to verify transaction legitimacy, addressing any concerns and confirming account security.
• Coordinated with cross-functional teams to mitigate fraud risks, implementing preventive measures to reduce future losses.
• Took prompt action to block accounts exhibiting fraudulent behavior, safeguarding assets and maintaining operational integrity.
• Collaborated with team members to enhance fraud detection processes and share insights on emerging threats.

• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.