Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katelyn Shipps

Sedalia,MO

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at El Rodeo Mexican Restaurant and Don Jose Mexican Restaurant. Proven ability to enhance guest experiences through effective multitasking and personalized service. Adept in cash handling and inventory management, consistently maintaining accuracy and fostering positive relationships. Recognized for training new staff and resolving customer concerns swiftly.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

1
1
year of professional experience

Work History

Server, Hostess, Front Desk

El Rodeo Mexican
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Server/Waitress Trainer

Don Jose Mexican Restaurant
07.2024 - 02.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associates Degree - Criminal Justice

Marshall University
Huntington, WV

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Service prioritization
  • Sales techniques
  • Inventory management
  • Memory retention
  • Professional appearance

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server/Waitress Trainer

Don Jose Mexican Restaurant
07.2024 - 02.2025

Server, Hostess, Front Desk

El Rodeo Mexican
02.2024 - Current

Associates Degree - Criminal Justice

Marshall University

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Katelyn Shipps