Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Personal Information
Affiliations
Timeline
Generic

Katelyn Shireman

Lakeside,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Mcdonalds
07.2023 - Current
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Assistant General Manager

McOpCo
01.2018 - 05.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Collaborated with other departments to establish productive and timely completion of projects.

Shift Supervisor/Cashier

wendys restaurant
06.2014 - 01.2018
  • Accepted payment from customers and made change as necessary
  • Assisted co-workers
  • Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed kitchen operations for high grossing, fast-paced fair concession kitchen
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Optimized profits by controlling food, beverage and labor costs on a daily basis
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
10.2021

Some College (No Degree) - Dog Obedience Trainer/Instructor

Penn Foster Career School
Scranton, PA

Skills

  • Highly responsible and reliable, Point of Sale (POS) system operation, Works well under pressure, Ability to handle/resolve problems, Cash handling, Successful kitchen staff supervisor, Upbeat, outgoing and positive, Food safety understanding, Strong customer relationship builder, Ability to handle fast-paced environment, Food production quality knowledge, Proven leadership skill

Certification

Food Safety

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 20 staff members.
  • Resolved product issues through consumer feedback through Voice.
  • Built loyal clientele at every store I have been stationed at.

Additional Information

I'm a hard worker I always give my all

Personal Information

Title: shift supervisor

Affiliations

  • Military spouse

Timeline

Shift Manager

Mcdonalds
07.2023 - Current

Assistant General Manager

McOpCo
01.2018 - 05.2023

Shift Supervisor/Cashier

wendys restaurant
06.2014 - 01.2018

High School Diploma -

Penn Foster College

Some College (No Degree) - Dog Obedience Trainer/Instructor

Penn Foster Career School

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Katelyn Shireman