Katelyn Short
Yukon
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Assistant Director
A Child's Garden Learning Center
Yukon
11.2013 - Current
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Assisted in the coordination of special events and corporate functions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw the maintenance and updating of organizational databases and records.
- Created training materials for new employees on company policies and procedures.
- Provided support in the recruitment and training of new staff members.
- Ensured compliance with safety regulations among all personnel.
- Supervised junior staff, providing guidance and professional development opportunities.
- Facilitated team meetings to discuss progress and address challenges.
- Prepared reports and presentations for executive leadership review.
OKC Art Museum Security
Oklahoma City Museum of Art
Oklahoma City
01.2013 - 04.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Inside Sales Bank Teller
Bank of Oklahoma Financial
Bethany
08.2012 - 12.2012
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Assisted in the development and implementation of new teller training programs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Monitored ATM machines for any malfunctions or discrepancies.
- Monitored and maintained security procedures to protect both staff and customers.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Handled incoming mail related to customer accounts including deposits and loan applications.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Assisted in training new tellers on bank processes and procedures.
- Maintained customer records, including account information and transaction history.
- Received and counted daily inventories of cash, drafts and checks.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Facilitated communication between teller line and bank management on operational issues.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Handled complex transactions and provided backup support to other tellers as needed.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Provided guidance to other tellers when needed.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Verified identification of customers before processing transactions or opening new accounts.
Education
Associate of Arts - Musical Theatre
Northern Oklahoma College
Tonkawa, OK05-2010
Skills
- Event coordination
- Performance management
- Strategic planning
- Employee training
- Recruitment process
- Safety compliance
- Team leadership
- Report preparation
- Meeting facilitation
- Customer service
- Communication skills
- Conflict resolution
- Problem solving
- Time management
- Staff management
- Team operations
- Human resources
- Financial management
- Media relations
- Policy administration
- Team building
- Positive attitude
- Employee coaching and mentoring
- Relationship building
Affiliations
- I'm an artist! Very creative!
- Love to Read
- Enjoy cooking and baking!
- Learning about gardening.
- Playing with my children and teaching them!
Accomplishments
- I was in Miss Oklahoma in 2010
Timeline
Assistant Director
A Child's Garden Learning Center
11.2013 - Current
OKC Art Museum Security
Oklahoma City Museum of Art
01.2013 - 04.2013
Inside Sales Bank Teller
Bank of Oklahoma Financial
08.2012 - 12.2012
Associate of Arts - Musical Theatre
Northern Oklahoma College
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