Katelyn Sieczkowski

• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Performed cost analysis for various projects to determine budget requirements.
• Developed key performance indicators to measure effectiveness of operational processes.

• Created and implemented processes to ensure successful completion of projects.
• Developed and maintained project plans, timelines, and budgets.
• Managed multiple projects with competing deadlines simultaneously.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Provided guidance to team members regarding tasks assigned to them.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

• Provide exemplary level of service to customers to extend relationships for continued and future business opportunities.
• Drive customer escalations to resolution by engaging directly with customers and operations teams.
• Act as Inside Sales Rep to the Regional Sales Manager preparing quotes, attending trade shows, engaging with potential new customers, ensuring sales material remained up to date with current operational service offerings, and onboarding all new customers through the Implementation process ensuring successful integration.
• Consult with customers on contract terms and addendums. Also negotiating contract exit terms and managing customer exit strategies.
• Engage with customer base of 25+ full service customers on monthly basis to review monthly scorecard KPI metrics.
• Report to C-Level executive team weekly/monthly on quarterly performance goals and KPIs.

• Established operational guidelines and identified opportunities for improvement.
• Worked with management team to develop operational goals aligned with business strategy.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Developed and maintained client relationships to grow business and improve account retention.
• Created career path development plans for all departments within the originations with payroll structures, performance plans, and job descriptions.
• Participated in bi-yearly strategic planning sessions.
• Set goals and expectations for direct reports using performance review process, holding staff accountable over eight internal operational departments.

• Helped to grow organization from $2.3M yearly revenue to $6.0M yearly revenue through new and current customer growth.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Built strong operational teams to meet process and service demands.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Created new departments based on changing industry and customer needs to create new revenue opportunities.
• Developed and implemented customer KPI scorecard to track and present monthly performance to customer base.

· Facilitated opening of family business at two locations

· Responsible for advertising, including brochure and sign development, bookkeeping, and customer service.

· Conduct interviews as well as employee training and development

· Team Leader of Order Fulfillment/Customer Service Team

· Participated in three-legged five why training and implemented with customers to find root cause and corrective action

· Manage international customer accounts handling freight terms, export documents and letters of credit

· Wrote interview guidelines for order fulfillment positions and conduct interviews

· Developed and implemented new employee training

· Attended multi-facility standard work workshop to promote best practices throughout Americas region

· Completed weekly management reports and attended regular review meetings for customers

· Continued responsibilities as Order Fulfillment Representative

· Assisted customers with all processes from placing an order to shipping and receiving an order.

· Managed accounts and proactively work with customers to provide the highest level of service.

· Processed and analyzed data such as electronic data interface, on time delivery, customer ratings, etc.

· Proven customer satisfaction improvement

· Managed Tier 1 level customers

· Acted as a liaison between customer and all aspects of supply chain from Sales, Quality, and Engineering, production and planning, to shipping and on time delivery of product.

· Call prospective students and develop their interest in continuing their education.

· Assist students with the application process as well as financial aid.

· Walk students through their first online class and continue to work with them throughout their college career.

· Assist in event planning for meetings and trade shows.

· Organize sales representative mailings, emails, and company data.

· Help as a customer care representative when needed, taking orders and answering customer questions.

· Conduct market research on market penetration and trade show effectiveness.

· Assist all departments, such as marketing, accounting, engineering, production, human resources, inside sales, customer care, and the CEO, when needed.

· Control office maintenance and cleaning as well as all phone calls and mail.