Katelyn Silva
Haverhill,NH
Summary
Accomplished Server Trainer at Redstone American Grill, where I elevated service standards through expert training in menu knowledge and upselling techniques, significantly boosting revenue. Demonstrated exceptional customer service and multitasking abilities across high-volume dining settings, fostering team collaboration and enhancing guest satisfaction through personalized service. Skilled in food and beverage pairings and wine service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Reds Kitchen and Tavern
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Trainer
Redstone American Grill
09.2018 - 03.2020
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server
The Tap
06.2017 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Improved dining experience by providing prompt, attentive service to guests.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Skills
- Strong work ethic
- Exceptional customer service
- High volume dining
- Team collaboration
- Menu presentation
- Food and beverage pairings
- Wine service
- Multitasking and organization
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Reds Kitchen and Tavern
03.2021 - Current
Server Trainer
Redstone American Grill
09.2018 - 03.2020
Server
The Tap
06.2017 - 09.2018
- ServSafe Alcohol Certification - National Restaurant Association.
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