I love spending time with family and friends
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
Katelyn Simmons
New Market,AL
Summary
Dynamic Front Office Receptionist at Hesterman Dermatology with exceptional telephone skills and a professional demeanor. Successfully reduced caller wait times and streamlined appointment scheduling, enhancing client satisfaction. Proven ability to maintain confidentiality while providing clerical support, fostering a welcoming environment, and building strong relationships with clients and colleagues.
Developed essential communication and multitasking skills in fast-paced office environment. Demonstrated ability to manage scheduling, handle inquiries, and provide exceptional customer service. Seeking to transition into new field where strong organizational and interpersonal abilities are valued.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Hesterman Dermatology
05.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
Childcare Teacher
Locust Grove Daycare
01.2023 - 02.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
Cashier/Assistant Bakery Team Leader
Walmart
03.2020 - 01.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bethlemem Christian Academy
Hazel Green, AL01-2017
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Cash handling
- Professional demeanor
- Multi-line telephone skills
Interests
Timeline
Front Office Receptionist
Hesterman Dermatology
05.2024 - Current
Childcare Teacher
Locust Grove Daycare
01.2023 - 02.2024
Cashier/Assistant Bakery Team Leader
Walmart
03.2020 - 01.2023
Bethlemem Christian Academy
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