Katelyn Smith

Successfully providing services for Doctors Specializing in Orthopedic Workers Compensation Reviews and Med Legal Evaluations.

• Processing all incoming requests to schedule QME & AME appointments, RE-Evaluations and Depositions following DWC guidelines and procedures while ensuring smooth running of the Physician practice and demands.
• Maintained high-volume phone calls; communicated clearly while cultivating positive relationships with Insurance Adjusters, Workman's Comp Applicant and Defense Attorneys.
• Traveled with Doctors to prepare and set up rooms with adequate supplies and equipment, greet Interpreters, check in Applicants for their scheduled evaluations while verifying applicant records with most up to date information.
• Processed all incoming mail; Applicant Medical Records for review for easy interpretation and medical review readings, Supplemental Requests, Appointment Cover Letters, etc.
• Gathered, organized all QME, RE-Evaluations and Supplemental Report Preparation packaging for delivery, DWC Documentation, Return to work Vouchers.
• Prepared Applicant chart preparation for Doctors, organized and maintained systems to promote quick data findings for office staff.
• Monitored all activities in our Main Office of our day to day operations; Subrosa Reviews, ordering all supplies, large bank deposits and other errands, scheduling times for coping medical records requests, checking email, fax, and voicemail requests.
• Trained new personnel regarding company operations, policies and services.

Managed over 60 calls per day scheduling Patient appointments in respective doctor's calendars following up with reminder calls.

• Adhered to strict HIPPA Guidelines to protect patient privacy while coordinating referrals through insurance and other medical specialists while documenting details in patient charts.
• Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
• Received and routed laboratory results to correct medical staff, transcribed phone messages and relayed to relevant appropriate personnel without delay.
• Assisted internal staff with medical coding posting, clerical and administer needs to maximize efficiency and team productivity.
• Obtained payments from patients and scanned identification and Insurance cards with most up-to-date information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Complete opening management checklist; open register and count drawer fund, make daily bank deposits, check voice mail, email, fax machine for any incoming communication from corporate office.

• Maximize sales by analysis of stores statistical performance, set goals with store manager for each sales associate.
• Trained new associates on POS System and help develop skills necessary to achieve their goals in their position.
• Consistently interacts on the sales floor with staff and customers, generating repeated lasting relationships throughout positive culture and customer service.
• Volunteered for extra shifts during holidays and other busy high-traffic periods to alleviate staffing shortages & to keep operations running smoothly.
• Checking in and processing new cartoons of shipment, report any shortages and overages if there's a discrepancy while handling new shipment.
• Participating in quarterly inventories, protects company assets through loss prevention procedures.
• Maintained company directives visual standards on sales floor as well as keeping a clean, adequately stocked stockroom.
• Marked-down clearance items and relocated merchandise to proper store areas.